Kakao Customer Service Main
Account protection measures
Account protection measures Category
Account protection measures Main
When we detect a suspicious login attempt, the user's Kakao Account is locked temporarily and a notification email is sent to the user's Kakao Talk or Kakao Account email.
If you received this email, you are required to reset your password to use Kakao Services again.
[How to reset your password]
* On Kakao Talk or Kakao Story app > More or Settings > Kakao Account > Reset Password
* On Kakao Talk or Kakao Story app > Kakao Account login page > Click "Forgot your email or password?" > Select "Reset Password"
* Kakao Stroy web login: Click "Find Password" at the bottom of the login button
** Please make sure that your Kakao Account and your Kakao Account email have different email addresses to ensure security.
To protect your Kakao Account, change your Kakao Account password regularly and make sure you use a different password for your Kakao Account and your Kakao Account email.