User identification was successful, but I got a message that my previous birthday did not match. What is the reason?
When you go through user identification using the information different from previously-verified information, you will get a message that your previous birthday does not match.
Please check if you have gone through user identification using someone else's information, and make sure to use the same information for user identification.
If the owner of your phone has changed while the phone number remains the same, you are required to submit supporting documents to our Customer Service to reset the user identification information.
For more information regarding required documents and further enquiries, please contact our Customer Service.
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