Kakao Customer Service Main
Subway map, station information, timetables and route search are available offline.
◇Features unavailable offline: Realtime train information, Share Arrival Time, Arrival Alarm, Exit Information
Kakao Metro offers more than which carriage to take for quickest transfer. It will tell you which carriage to board to arrive adjacent to the subway exit you need!
-Station Information > Exit Information > Carriage near the exit
-Select departure and arrival stations > Search result > Last stop info, 'Get off at 6-1'
Check out bus stops, bus numbers and arrival updates for each exit. Without opening another app, you can access arrival information for buses you can transfer to from the subway. Detailed information are available via Kakao Bus.
-Station Information > Exit Information > Bus Information
Finding the right platform can be challenging and confusing especially at stations with multiple platforms. With Kakao Metro, you will find your platform easily without getting lost.
-Select departure and arrival stations > Search result > Under the station name, 'Platform 2'
(Available only when there are two or more platforms going in the same direction)
Need information on exp. train stops or timetables? You can choose to look at only the information on stations where exp. trains run.
-To see the map: Menu at the top left corner of subway map > Exp. Trains
-To turn off the map: Menu at the top left corner of subway map > General Trains
You don't need to log in to access main features like Station Information, Favorites and Route Search. However, when you log in with your Kakao Account, you can back up or restore Favorites, which will be a convenient feature when you change your phone or use multiple devices.
◇How to back up Favorites
Tab the menu on the top left corner of the subway map > Settings > Favorites Back-up
To provide more accurate information, our Fieldwork Team measured the actual distance between stations, and calculated the time required for transfer based on the average walking speed for adults (4.5km/h).
You can add up to 20 items to Favorites/History per city. If the maximum number is exceeded in History, the item added first will be deleted first.
-How to add to Favorites: Press the Favorites (star) button on the top right corner of the "Station Information" and "Search Result" pages. The white star will turn yellow and the item will be added to Favorites.
-How to remove from Favorites: Press the Favorites (star) button again on the "Station Information" or "Search Result" pages, or from the Favorites list. The yellow star will turn white and the item will be removed from Favorites.
-How to check your Favorites list: Tap the search window at the top of the subway map and you can see your Favorites list.
The default arrival schedule is based on realtime info. You can change the service setting to get timetable info.
◇To set the arrival time setting
Menu on the top left corner of subway map > Settings > Realtime Results
For routes where express trains run, Kakao Metro considers both the express schedule and the general schedule to provide the most efficient search result.