Kakao Customer Service Main
Report/Restrictions
Report/Restrictions Category
Report/Restrictions Main
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If you receive a message that violates KakaoTalk Operation Policy from a person who is not on your friends list, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
1) Select [Report] on the top of the chatroom.
2) You can select up to 3 messages for reporting on the Report Message page.
3) Select [Report] at the bottom.
4) Check ‘I agree’ on the Report pop-up.
5) Select [OK].
[Important!]
• The reported message will be sent to a relevant Kakao team, and the reported person will be blocked.
• The related chatroom and conversations will be deleted. Please make sure to capture any conversation you need to store in advance.
[Other]
• If the reported person is on your Friends list, please remove him/her from the list and then report the message.
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you receive a message that violates KakaoTalk Operation Policy from a stranger in a group chatroom to which you were invited by a person who is not your friend, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
1) Select ‘this link’ in the guidance on the top of the chatroom.
2) You can select up to 3 messages for reporting on the Report Message page.
3) Select [Report] at the bottom.
4) Check ‘I agree’ on the Report pop-up.
5) Select [OK].
[Important!]
• The reported message will be sent to a relevant Kakao team, and the reported person will be blocked.
• The related chatroom and conversations will be deleted. Please make sure to capture any conversation you need to store in advance.
[Other]
• You can report a message in a group chatroom only when both the person who invited you and the person who sent you the abusive message are not your friends.
• If any of the persons are on your Friends list, please remove him/her from the list and then report the message.
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you judge the profile of a stranger violates KakaoTalk Operation Policy, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
1) Select the profile of a person you want to report.
2) Select [Block].
3) Select [Block & report].
4) Check ‘I agree to report this profile’ on the Report Profile page.
5) Select [Complete].
[Important!]
• The abusive profile information will be sent to a relevant Kakao team when you report, and the reported person will be blocked.
[Other]
• If the reported person is on your Friends list, please remove him/her from the list and then report the profile.
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you judge a Live Talk clip hosted by a person who is not your friend in a group chatroom to which a stranger invited you violates KakaoTalk Operation Policy, please report it according to the following steps. The complainant's personal information will not be disclosed to the reported person to protect his/her privacy.
1) Select the warning light icon at the right bottom corner of the Live Talk screen.
2) Check 'I agree' on the Report pop-up.
3) Select [Report].
[Important!]
• A part of the Live Talk content will be sent to a relevant Kakao team, and the Live Talk host and the person who invited you will be blocked.
• The related chatroom and conversations will be deleted. Please make sure to capture any conversation you need to store in advance.
[Other]
• If the reported person is on your Friends list, please remove him/her from the list and then report the profile.
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you receive an invitation from a stranger to a Talk Calendar event that violates KakaoTalk Operation Policy, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
1) Select [Report] at the right bottom of the Talk Calendar Event.
2) Check ‘I agree to report the event’ on the Report Event page.
3) Select [Report].
[Important!]
• The event will be deleted from My Calendar, the person who invited you will be blocked, and you will receive no more invitations from him/her.
• A part of the event details will be sent to a relevant Kakao team.
[Other]
• If the reported person is on your Friends list, please remove him/her from the list and then report the profile.
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you find a post or comment on the Board violates KakaoTalk Operation Policy, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
◼ Report a post
1) Select ‘...’ on the top right corner of the post.
2) Select [Report].
3) Check ‘Reasons for Reporting’ on the Report page.
4) Select [Complete].
◼ Report a comment
1) Select '...' on the right side of the comment.
2) Select [Report].
3) Check 'Reasons for Reporting' on the Report pop-up.
4) Select [Complete].
[Important!]
• Note that you may be restricted to use the service if you file a false report.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you receive a message that violates KakaoTalk Operation Policy from a user in a 1:1 Open Chat, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
◼ If you want to stay in the chatroom after reporting
1) Select [Quit Chatting & Report] on the reported person’s profile page.
2) Select [Quit Chatting & Report].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report pop-up.
6) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• The reported person will not be allowed to participate or chat in the Open Chat.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
◼ If you want to leave the chatroom after reporting
1) Open Side Menu on the right side of the chatroom and select Report & Leave.
2) You can select up to 5 messages for reporting on the Report Message page.
3) Select [Report] at the bottom.
4) Check ‘Reasons for Reporting’ on the Report pop-up.
5) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• You can no longer participate in this Open Chat, your conversations will be deleted, and the chatroom will disappear from the Chats list.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you receive a message that violates KakaoTalk Operation Policy from a person in a 1:1 Open Chat, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
1) Open Side Menu on the right side of the chatroom and select Report & Leave.
2) You can select up to 5 messages for reporting on the Report Message page.
3) Select [Report] at the bottom.
4) Check ‘Reasons for Reporting’ on the Report pop-up.
5) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• You can no longer participate in this Open Chat, your conversations will be deleted, and the chatroom will disappear from the Chats list.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you receive a message that violates KakaoTalk Operation Policy from a person in an Open Group Chat, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
◼︎ If you want to remove the reported person in the chatroom after reporting
1) Select [Remove & Report] on the reported person’s profile screen.
2) Select [Remove & Report].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report pop-up.
6) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• The reported person will not be allowed to participate or chat in the Open Chat.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
◼︎ If you want to hide the reported message after reporting
1) Right-click the chat bubble you want to hide.
2) Select [Hide] and then [Hide & Report] below.
3) Check ‘Reasons for Reporting’ on the Report pop-up.
4) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated. -
If you receive a message that violates KakaoTalk Operation Policy from a person in an Open Group Chat, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
◼︎ If you want to stay in the chatroom after reporting other participant(s)
1) Select [Block] on the reported person’s profile screen.
2) Select [Block & Report].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report pop-up.
6) Select [Complete].
[Important!]
• You can report the host only by leaving the chatroom. Please refer to ‘How to report the host or other participants’ below.
• The reported message will be sent to a relevant Kakao team.
• Every message from this participant will be blocked. You are unable to cancel what you reported after reporting.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
◼ If you want to leave the chatroom after reporting the host or other participant(s)
1) Open the Side Menu on the right side of the chatroom and select the Report & Leave menu.
2) You can select up to 5 messages for reporting on the Report Message page.
3) Select [Report] at the bottom.
4) Check ‘Reasons for Reporting’ on the Report pop-up.
5) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• You can no longer participate in this Open Chat, your conversations will be deleted, and the chatroom will disappear from the Chats list.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.