Kakao Customer Service Main
11 [Email Scheduling] I attempted to edit a scheduled email, but the previously set scheduling information disappeared.When you edit a scheduled email, all the previously set scheduling information is deleted, and the contents are stored in the Temporary folder.
When modifying a scheduled email, please make sure to set both the content and the scheduling time again.
12 [Email Scheduling] I have exceeded the 20 scheduled email delivery limit, so I cannot make further reservations.
You can schedule up to a maximum of 20 emails.
If you wish to schedule more emails, please delete any existing scheduled emails (in the 'Pending' state).
If you wish to schedule an email delivery, set the scheduling option at the bottom of the email composition area.
Scheduling Options (Enable scheduling > Set the desired date and time)
Notes on Scheduled Emails:
-. Scheduling can only be done in 10-minute intervals (e.g., every hour: 00, 10min, 20min, 30min, 40min, 50min).
-. Delivery delays may occur depending on the volume of scheduled emails during the same time period or server/network conditions.
-. The scheduling period can be set for a maximum of 10 years.
-. You can schedule up to 20 emails.
If you wish to schedule emails beyond the maximum limit, you must delete any existing scheduled emails (in the 'Pending' state).
-. Saved emails will be stored in the Scheduled folder, not the Sent folder.
-. Edit and cancellations (deletion) can be made from the Scheduled folder before sending.
ㄴScheduled: Emails in the queue, awaiting delivery at the scheduled time.
ㄴEdit: After canceling the sending of a scheduled email, you can modify its content as well as the sending time. Please note that you must set the scheduling time again, as its sending was canceled. Canceled scheduled emails are stored in the Temporary folder.
ㄴCancel: The scheduled email has been canceled, and its content is stored in the Temporary folder.
ㄴCompleted: The email has been successfully sent at the scheduled time.
If an email is not sent, a failure to send message is displayed due to the following reasons.
- The recipient's email address is incorrect.
- The recipient's inbox is full.
- Instantaneous server traffic increased temporary.
Contact Customer Services if emails cannot be sent, even after the above issues have been identified.
When contacting Customer Services, copy or forward the entire email that was returned with the subject line "Returned mail: see transcript for details". This will help us reach out to you more quickly.
Go to the "Check Receipt" list on the right of the Sent mailbox to recall a sent mail.
If the email was sent to multiple people, select each email to recall.
However, email delivery can only be recalled if the email was sent to a Kakao Mail user and if it has not yet been open. The sent email cannot be recalled in the following situations.
[When sent emails cannot be recalled]
① If the recipient deleted the email without reading it
② If the email is being delivered
③ If the recipient changed the email status to [Read] without reading it
④ If the email was sent to you
⑤ If the email was sent to an email address other than Kakao Mail
⑥ If the email address does not exist
You can send up to 10,000 emails per day, and up to 150 people per email through Kakao Mail.
Emails sent to Kakao Mail users are usually sent within three (3) minutes because it is sent straight from the server.
Emails sent to non-Kakao Mail addresses are usually sent within five (5) minutes, but it may be delayed depending on network conditions.
In other words, since the email is not sent directly, but rather sent through multiple servers, if any one of those servers experience an issue or if the network connection is poor, then there may be a delay when sending the email.
If there is more than a one hour delay, a return message is sent to the sender to notify them of the delay.
Please sent the return message to Customer Service and we will look into the issue.