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General Category

General Main

  1. If you send an invitation to a friend who has not installed KakaoTalk Cheez, the friend must install the app to enter the chat room.

    Ask your friend to install KakaoTalk Cheez and participate in the Cheez-Talk chat room.

  2. Please contact the Customer Service to report rights infringement.

  3. KakaoTalk is a free instant-messaging application for iPhone, Android, Windows PC and Mac, allowing them to send and receive messages as well as photos, videos, voice messages, location, contact information, and URL links, in 1:1 or group chats. 

  4. New app installation or update may be restricted if the owner of the account you are currently using in Google Play Store is under 12 years old,
    or if the Parental Controls level of the child's account is "Allow All".

    If you have created your child's account using Family Link, you can resolve the issue by following the steps below.
    If you are under the age of 12, please give your guardian (the master account of your family group) the following information.

    ① Open the Google Family Link or go to the webpage (
    ② If you have multiple child accounts, select the child you want to edit.
    ③ Content Restrictions > Google Play > Apps and Games
    ④ From Parental Controls, select "Rated for 12+" and save.

    * You can find more information regarding Family Link in Google for Families.

    If you still have difficulty installing or updating KakaoTalk even with the information above, please contact our Customer Service.

  5. In the Notification Center, you can view the list of comments/likes on your post, get notifications for friends' birthdays and important notices.

  6. In order to prevent spam, we do not allow virtual numbers, internet phone numbers, etc.

  7. KakaoTalk stores messages on the server for users who cannot check messages immediately.
    These messages will be stored on the server for 2-3 days and will then be deleted permanently from the server for your privacy.

    Please note that you may not be able to check your messages if you turn off your phone or you are not connected to a network for more than 2-3 days.
    Also, if you do not log in to KakaoTalk Desktop for more than 3 days, you may not be able to check messages delievered during that time on your mobile from your desktop.

  8. We ask for your previously-verified phone number in order to prevent other people from logging in with your Kakao account. 

    If you have forgotten your previous phone number, you cannot log in with your Kakao account and your previous KakaoTalk data, including your friends list and KakaoTalk ID, cannot be restored.

  9. KakaoTalk themes are provided as APK files (Android application package files) to ensure performance and scalability.

    To apply a theme, install a KakaoTalk theme file (.apk), go to More  > Settings > Display > Themes on KakaoTalk and choose a theme you wish to apply.

    For more KakaoTalk themes, you can download compatible themes from Google Play Store or from the Internet.

    *NOTE: As a KakaoTalk theme file only consists of images and colors used in the theme, it does not require any special permissions during installation. If you are asked to give certain permissions, please do not install the file because it may not be safe.

  10. Kakao's theme feature allows you to easily customize your KakaoTalk screens, chat bubbles, colors and more by applying a theme of your choice. 


If you can not find the answer, please contact our service center.