Shortcut to Main

Kakao Customer Service Main

New Device/Phone Number

New Device/Phone Number Category

New Device/Phone Number Main

  1. In order to prevent spams, we do not allow virtual numbers, internet phone numbers, etc.
  2. 1. In your current KakaoTalk, go to More Settings > Privacy > Kakao Account to create a Kakao account.

    2. If you want to save your messages before verifying your new number, you have to back up your chat data in advance. 
    Go to More > Settings > Chats > Chat Backup and back up your chat history.

    3. Delete and reinstall KakaoTalk, and verify your new phone number.

    4. After verifying your new phone number, log in with your previous Kakao account and you will be able to continue using the KakaoTalk with your new number.
    (If you already have a backed up chat data, you will be able to see a Restore page at this stage.)

    * Log in with your Kakao account in your new KakaoTalk to restore the following information: 
    friends list, recommended friends list, blocked friends list, hidden friends list, sent/received items, KakaoTalk ID, profile picture and status message.
    (Friends whose phone numbers are not saved in your contacts will be returned to their set name - nicknames cannot be saved.)
  3. KakaoTalk provides the best verification method for each users in order to protect their user environment and personal information.

    If you are unable to send a verification message or repeatedly fail to send messages,

    check with your mobile service provider to see if you are allowed to send messages, or if you can send messages overseas.

    Please be aware that you may be restricted from using the service if repeated sign-up or verification attempts occur.


If you can not find the answer, please contact our service center.