Shortcut to Main

Kakao Customer Service Main


General Category

General Main

  1. Try again. If you continue to experience difficulty, remove and reinstall the program. 

    If it still doesn't work, run a virus check. 

    KakaoTalk cannot be executed if the file has been tainted due to a virus or external program. 

  2. You are seeing this error message because the essential security functions required for the PC version are not in place. Send your OS information and computer specifications as detailed as possible to [Contact]. 
  3. 1) Open the Windows Task Manager, end KakaoTalk.exe on the Processes list, and try again. 

    2) Click on “End Process” to shut down the program. 

  4. Check if your anti-virus program is blocking the KakaoTalk PC application. 

    Recently released programs are often mistaken for a virus and blocked by anti-virus software. 

    We are working on this issue, but in the meantime, please unblock and allow the application to install. 

  5. No, only mobile users can use the PC version since it is intended as a more convenient tool for mobile users. 
  6. The recommended Windows version for running the PC version of KakaoTalk is as follows: 

    Windows XP SP2 or above

  7. If you are an Android user, you can download  files on KakaoTalk 4.0 or later. Once you finish downloading a file, you can open it with an application installed on your mobile phone. 

    For iPhone users, we are currently working on a new version with a file download feature. Please stay tuned for more updates from us. 

  8. Files are available for download for two weeks after you receive them. 
  9. You can send up to 300 MB per file.
  10. You can send files from KakaoTalk PC in the following formats: 
    jpg, jpeg, gif, bmp, png, tif, tga and psd
    mp4, m4v, avi, asf, wmv, mkv, ts, mpg, mpeg, mov, flv and ogv 
    mp3, wav, flac, tta, tak, aac, wma, ogg and m4a
    doc, docx, hwp, txt, rtf, xml, pdf, wks, wps, xps, md, odf, csv, tsv, xls, xlsx, ppt, pptx, pages, key and numbers
    [Compressed files]
    zip, gz, bz2, rar, 7z, lzh and alz


If you can not find the answer, please contact our service center.