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Report/Restrictions

Report/Restrictions Category

Report/Restrictions Main

To protect KakaoTalk users’ pleasant and safe activities, we have restricted the use of KakaoTalk for those who are reported and confirmed to have violated Kakao Terms and Conditions and Operation Policy.

◼ You may be restricted from using the service if your attempt falls on any of the following cases.
• Send a message containing inappropriate ads for obscenity, or illegal gambling sites
• Share illegally filmed content, false videos, or sexual exploitation of children and youth
• Leak other’s personal information and violate other’s rights
• Steal other’s account
• Other cases

◼︎ If service restrictions apply, you may suffer inconvenience while using the following services.
You may be restricted from using all or part of the KakaoTalk service, including its execution. In this case, you may be prohibited from using other services associated with KakaoTalk.
• Message reception/transmission limited
• Chatroom entry/search limited
• KakaoTalk Board/Channel Comment limited
• Some of the Calendar functions limited
• KakaoTalk sign-up/withdrawal limited
• Other functions

[What can I do if I am restricted from using the service?]
• Please check the detailed information displayed when the KakaoTalk app is running.
• If you inquire through customer service, we will tell you how to resolve inconvenience.

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
KakaoTalk automatically operates user protection measures to reduce service restriction cases due to massive reports when detecting abnormal user environments. These measures are operated for a pleasant service environment. We sincerely ask for your kind understanding. You can still use the chatrooms you have ever participated in, even though user protection measures are implemented. If nothing has been detected for a sufficient time, the measures will be automatically lifted, usually within several weeks.

◼ You may be subject to user protection measures if you use the service as follows:
• If you add too many users as your KakaoTalk friends in a short period of time
• If you use the service in a similar environment with the one where evil users are active.
• If you use the service in an environment where illegal speculative websites have been promoted or obscene contents have been transmitted
• If you create too many chatrooms or Open Chats in a short period of time
• If the participation or frequency rate for an open chat is abnormally high
• If you use fake overseas phone numbers that are unable to be confirmed by telecommunication companies
• If numerous reports on your abusive messages have been filed to the company
• If numerous users have reported on your abusive open chat
• If you use your KakaoTalk in an abnormal environment such as PC emulation, etc.
• Other abnormal cases

◼︎ You may suffer inconvenience while using the service if user protection measures are implemented.
• KakaoTalk sign-up, verification, or withdrawal limited
• Unable to create a new chatroom
• Unable to create a new group chat
• Unable to send massive messages or create many chatrooms in a short period of time
• Unable to receive invitations to Group Chats or Secret Chats
• Invitations to a group chat limited
• Unable to search for a friend
• Unable to add a friend
• The exposure of a user ID for KakaoTalk Search or QR Code Search limited
• Unable to call a free phone call such as VoiceTalk, FaceTalk
• Unable to create or share an event other than Search a Talk Calendar Event
• Invitations to Talk Calendar limited
• Unable to use sub-devices
• Unable to use sub-devices
• Unable to use Open Chats
• Unable to create or newly join an Open Chatroom
• Unable to send Open Chat invitations
• Participation rate for an Open Chat limited
• Unable to write on the Board of an Open Chatroom
• Unable to send a VoiceTalk in an Open Chatroom
• Unable to use a Time Chat in an Open Chatroom
• Unable to compose an Open Profile post
• Other functions

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
Our system automatically imposes/cancels user protection measures; therefore, it is unable to notify specific protection periods or lift the measures at discretion. We sincerely ask for your kind understanding.
The user protection period may be extended if anything abnormal repeats or additional message reports are filed during the same period.

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
Kakao shall be unable to provide membership status to third parties based on its discretion. And, it is required for the person who is in trouble must make inquiries to us.
We sincerely ask the actual user of the relevant mobile phone numbers for filing an inquiry at our Homepage Contact.
A consultation will be conducted in the following methods. Please contact us through the Inquire link below even though the process bothers you.

[Application]
Homepage Contact https://cs.kakao.com/requests

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
※ Please check the ‘Notification on Open Chat Restrictions’ sent via KakaoTalk Channel first.

Open Chat is the service where you can share your stories and feelings via an Invite link without adding friends.
Our policy stipulates the reasons for service restrictions to ensure pleasant and safe user activities.
Those who are confirmed to have violated the Terms and Conditions and Operation Policy while creating an Open Chatroom and chatting with participants therein shall be restricted from performing related activities temporarily or permanently.

◼ Behaviors that are subject to the Open Chat restrictions are as follows:
- Harmful activities for juveniles
- Promoting to unwanted parties
- Wallpapering by sending the same messages in a row
- Sending abusive and slanderous messages that may cause discomfort to others
- Any action that may cause inconvenience to other users' service use

If the reported message does not comply with relevant laws and Kakao Terms and Conditions or policies, the Open Chat service shall be temporarily restricted.
If you are in a condition irrelevant to the cases above, please let us know the specific situation for confirmation.
Then, we will review the report again based on the filed content.

[Please refer to the page below for more details about our Operation Policy.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
When you find an inappropriate message in the Open Chatroom, you can report it through the ‘Report’ function anytime.
If a report is filed, we may suspend the use of Open Chat for a minimum of 1 day to a maximum of 60 days, depending on the degree and frequency that the reported message violated the Operation Policy.

Note that even with the single transmission, we may permanently suspend the use of KakaoTalk according to the Operation Policy if the reported message contains inappropriate contents such as obscenity, illegal gambling sites, or related ads.

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
You may be unable to find an Open Chatroom when it falls on any of the following cases

1. Where the open chatroom is normally displayed as a search result but not shown in the top ranks according to the order; 2. Where chatroom information (cover image, chat room name, hashtag, etc.) contains unsound/harmful content and is restricted from being displayed as a search result; and 3. Where exposure of search results is delayed because chatroom information (cover image, chat room name, hashtag, etc.) contains contents that may be suspected of being unsound or harmful.

If your open chatroom information is not related to unhealthy/harmful content, please contact us by adding the explanation below. We will help you after confirming the case.
(Unsound content: sensational expression, abusive language/slander, cruelty, hate, inducement of unhealthy encounters, promotion of illegal speculative services, transaction of personal information, etc.)

- Open chat room URL (Required):
- Open Chat Room Title:
- Open Chat Room Hashtag:
- Whether the registered cover image contains any of the above unhealthy images O, X:

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
When you are done with ‘Report & Leave’ during an Open Chat, you cannot reenter the same Open Chatroom.
We do not provide the function to cancel the report in an Open Chat since such a function may cause abusive reporting due to less demanding reporting regimes.
Please make sure you really want to report since the reported person may be unable to use Open Chat.
You can resume conversations with your friends in a new chatroom only after creating a new link. We ask for your kind understanding of this inconvenience.

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
For the reports on the distribution of illegally filmed content (false video or sexual exploitation of children and youth), Kakao is taking immediate measures such as deleting the relevant content according to the TELECOMMUNICATIONS BUSINESS ACT when the Admin confirms it as the illegally filmed content.

You will get the message stating ‘This message has been reported and hidden’ when relevant measures were taken according to the Report process above.

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en
When a large number of messages exceeding a certain level are sent to individual users or group chat rooms, our system automatically imposes service restrictions. Service restrictions may apply when too many reports are filed for the same message.
When the restrictions apply, the message 'You are restricted from using KakaoTalk due to violation of Service Operation Policy' will be displayed. This automatic restriction system applies to block what often strains our users and systems, such as illegal advertising messages, etc.
Users can freely send and receive messages via KakaoTalk but may feel unpleasant with any communication methods when receiving unwanted messages from others without prior consent.
Please be careful when sending a large number of messages to many persons, regardless of message content.

[For more details about our Operation Policy, please refer to the page below.]
• Kakao Operation Policy
https://www.kakao.com/policy/oppolicy?lang=en
• KakaoTalk Operation Policy
https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en

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