Kakao Customer Service Main
Voice Call / Video Call
Voice Call / Video Call Category
Voice Call / Video Call Main
If you double tap the small screen, you'll be able to switch which user is displayed in the larger screen and vice versa.
Since our calling feature requires the use of a microphone, it is not possible to take pictures, videos, or a voice note while on a call.
However, it is possible to send pictures or videos from your gallery, and play videos or voice notes on your device while on a call.
If you are having network issues while using our free calling feature, please check the following:
1. Mobile network status
Make sure you have a strong cellular signal while connected to 3G/LTE network. If you are connected to a public Wi-Fi, your connection may be unstable or may also be blocked by a firewall.
2. Data plans
If you are connected to a 3G/LTE network, your call may be blocked by the carrier in accordance with the data plans you are using. You will be given an mVoIP allowance every month according to your data plan.
Contact your carrier to check mVoIP allowance for your data plan.
* Make sure you check the network status/data plan of the person you are using the free calling feature with. You both should have a good network connection in order to experience good call quality.
* To check if you are blocked by your carrier:
Try calling your friend while connected to a Wi-Fi network. (You both need to be connected.)
If you are able to make a call when connected to a Wi-Fi network and calling is not available when connected to 3G/LTE network, it is likely that your carrier have blocked/limited your call.
However, if you are not able to make a call when both of you are connected to Wi-Fi network, please contact our Customer Service for assistance.