I get an alert saying my network connection is unstable.

If you are having network issues while using our free calling feature, please check the following: 

1. Mobile network status  

Make sure you have a strong cellular signal while connected to 3G/LTE network. If you are connected to a public Wi-Fi, your connection may be unstable or may also be blocked by a firewall. 

2. Data plans 

If you are connected to a 3G/LTE network, your call may be blocked by the carrier in accordance with the data plans you are using. You will be given an mVoIP allowance every month according to your data plan. 

Contact your carrier to check mVoIP allowance for your data plan. 

* Make sure you check the network status/data plan of the person you are using the free calling feature with. You both should have a good network connection in order to experience good call quality. 

* To check if you are blocked by your carrier: 

Try calling your friend while connected to a Wi-Fi network. (You both need to be connected.) 

If you are able to make a call when connected to a Wi-Fi network and calling is not available when connected to 3G/LTE network, it is likely that your carrier have blocked/limited your call. 

However, if you are not able to make a call when both of you are connected to Wi-Fi network, please contact our Customer Service for assistance.