I am unable to get the verification via phone call to reset my password.

Verification via phone call is required to reset your password.

If you can't go through the verification via phone call, please try the following:

- On your Kakao Talk or Kakao Story, go to Edit Profile > Kakao Account > Change Password and click "Forgot your password?"
- If your previous phone number started with 01x (011, 016, 017, 018 or 019) and was transferred to a 010 number, you can get the verification via phone call using the 010 number.

If you have tried the above and still cannot reset your password, please contact our Customer Service.