I want to report messages sent by the host or other participants in the Open Group Chat where I participate.
If you receive a message that violates KakaoTalk Operation Policy from a person in an Open Group Chat, please report it according to the following steps. The complainant’s personal information will not be disclosed to the reported person to protect his/her privacy.
◼︎ If you want to stay in the chatroom after reporting other participant(s)
1) Select [Block] on the reported person’s profile screen.
2) Select [Block & Report].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report Profile page.
6) Select [Complete].
[Important!]
• You can report the host only by leaving the chatroom. Please refer to ‘How to report the host or other participants’ below.
• The reported message will be sent to a relevant Kakao team.
• Every message from this participant will be blocked. You are unable to cancel what you reported after reporting.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
◼ If you want to leave the chatroom after reporting the host or other participant(s)
1) Open the Side Menu on the right side of the chatroom and select the Leave icon at the bottom left.
2) Select [Report & Leave].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report Chatroom page.
6) Select [Complete].
Otherwise,
1) Open Side Menu on the right side of the chatroom and select the toothed wheel icon at the right bottom.
2) Select [Leave Chatroom] at the bottom of the Chatroom Settings page.
3) Select [Report & Leave].
4) You can select up to 5 messages for reporting on the Report Message page.
5) Select [Report] at the bottom.
6) Check ‘Reasons for Reporting’ on the Report Chatroom page.
7) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• You can no longer participate in this Open Chat, your conversations will be deleted, and the chatroom will disappear from the Chats list.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
◼︎ If you want to stay in the chatroom after reporting other participant(s)
1) Select [Block] on the reported person’s profile screen.
2) Select [Block & Report].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report Profile page.
6) Select [Complete].
[Important!]
• You can report the host only by leaving the chatroom. Please refer to ‘How to report the host or other participants’ below.
• The reported message will be sent to a relevant Kakao team.
• Every message from this participant will be blocked. You are unable to cancel what you reported after reporting.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
◼ If you want to leave the chatroom after reporting the host or other participant(s)
1) Open the Side Menu on the right side of the chatroom and select the Leave icon at the bottom left.
2) Select [Report & Leave].
3) You can select up to 5 messages for reporting on the Report Message page.
4) Select [Report] at the bottom.
5) Check ‘Reasons for Reporting’ on the Report Chatroom page.
6) Select [Complete].
Otherwise,
1) Open Side Menu on the right side of the chatroom and select the toothed wheel icon at the right bottom.
2) Select [Leave Chatroom] at the bottom of the Chatroom Settings page.
3) Select [Report & Leave].
4) You can select up to 5 messages for reporting on the Report Message page.
5) Select [Report] at the bottom.
6) Check ‘Reasons for Reporting’ on the Report Chatroom page.
7) Select [Complete].
[Important!]
• The reported message will be sent to a relevant Kakao team.
• You can no longer participate in this Open Chat, your conversations will be deleted, and the chatroom will disappear from the Chats list.
[Other]
• Please see here to check if KakaoTalk Operation Policy is violated.
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