Kakao Customer Service

KakaoTalk

You can't report a message from your friends.

If you need to report illegal acts of a friend that you added or you're being threatened by the person, please report the relevant message after disabling (deleting or blocking) the friend relationship.

[How to delete a friend]
1) Press long the friend profile on the KakaoTalk Friends list and click [Hide].
2) Press Settings (cogwheel) on the upper right side of the list and click [Manage Friends].
3) Click [Manage Friends > Hidden Friends].
4) Click [Manage] on the right side of the person's profile you want to remove and choose [Delete].

[How to block a friend]
Go to Help >

[How to report a 1:1 chat message]
Go to Help >


The relevant chat room and content will be deleted when reported. Please note that you must visit the investigation agency and submit a report if you need help from it, or you must capture the content or store it via 'Export Chat Message' if necessary.

[How to export a chat message]
Go to Help >


The reported person will be automatically blocked when your report is accepted. If you're still obliged to continue chatting with the person, please unblock the relationship and continue the conversation.

[How to unblock friends]
Go to Help >


If it is necessary to take measures against the other party's illegal acts, please notify us via Customer Service after reporting the relevant message. We will review whether the case violates the operation policy and take necessary measures.