Help Search Result

• [KakaoAccount][Age verification / user identification][common] I entered correct Kakao Account information, but the user identification keeps failing.

  the ownership to your name and then submit relevant documents to Kakao.If you keep getting error messages during identification although you're using your own phone and have entered correct Kakao

• [KakaoAccount][Delete Kakao Account][common] I've been informed that I can delete my Kakao Account after deleting linked service accounts or changing the settings. Under what circumstances am I not allowed to delete my Kakao Account?

  Your Kakao Account cannot be deleted immediately if the deletion is likely to result in financial issues or impact to other people's use of Kakao services.To delete your Kakao Account, please check first why your account cannot be deleted. Then, you can delete your Kakao Account after deleting linked service accounts or changing the settings. Please understand that your Kakao Account cannot be

• [KakaoAccount][Account compromise/hacking][common] I did log into my Kakao Account, but the IP location was different from my physical location.

  locations. If you received a Kakao Account Log In Notification and it is an act you do not recognize, please change your Kakao Account password as well as the password for your email account. Make sure your Kakao Account password is different from the password for your email account.

• [KakaoAccount][Sign up][common] I received an email saying that my Kakao Account has been created, but it is not my account.

  abc123@kakao.com may have typed it as abc@kakao.com, and the email will be sent to the actual owner of the abc@kakao.com account.)On the notification email, click the link "If the Kakao Account is not make sure that the email address is not used for any Kakao services, please capture a screenshot of Register as Kakao Account Email." Please beware that once you send this email, the concerned email address cannot be used for Kakao Account by anyone including yourself.

• [KakaoAccount][Account compromise/hacking][common] What do I do if I suspect that someone else has logged in with my Kakao Account?

  re-sign up for Kakao Account through phone number verification immediately, and change your

• [KakaoAccount][Disabled account ][common] I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification email.

  email- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you haveYou have to go through email verification to reactivate your Kakao Account.If you are unable to receive emails to your Kakao Account email address, please contact our Customer Service with the following information:- Kakao Account email address- Reason you are unable to receive the verification usedIf the above information match your Kakao Account information, we will be able to help you

• [KakaoAccount][Log in][common] I entered correct Kakao Account information, but got a message that the email address and password do not match.

  provided correct information, your Kakao Account email or password may have been saved inaccurately Service with your Kakao Account email, and we will be able to check the status of your account.

• [KakaoAccount][Disabled account ][common] I can't log in with my Kakao Account because I forgot my password. How can I reactivate the account?

  verification by clicking the link below.* From Kakao Talk or Kakao Story app > Click "Forgot yourIf you forgot your Kakao Account password, you can change your password after going through email://accounts.kakao.com or https://story.kakao.com: Click "Find Password" at the bottom of the webpageIf your received a notification of account inactivity, or if your Kakao Account has not been disabled yet, you have to log in with your Kakao Account after password reset is completed to make sure your

• [KakaoAccount][2-Step Verification][common] I tried to log in after setting up 2-Step Verification, but I haven't yet received a verification message.

  If you have not received KakaoTalk or text message for 2-Step Verification, please check the followings:  1) KakaoTalk VerificationIf you're using KakaoTalk normally but have not received verification messages via KakaoTalk, check whether the account information entered for login matches up with the account information registered to KakaoTalk. You can check contact numbers and email information in [ KakaoTalk > My Profile > Settings > Profile Management ].   2) Phone Number VerificationThere

• [KakaoAccount][Disabled account ][common] What is a disabled account?

  Kakao temporarily disables your account after 1 year of inactivity for security purposes. You will get a notification of account inactivity to your Kakao Account email one month before the account is disabled.If you don't want to have your Kakao Account disabled, please log into any Kakao Services with your Kakao Account on your mobile, or via our homepage.