Kakao Customer Service Main
Help Search Result 50
Select a category.
Help Search Result
[KakaoAccount][Find email/password][common]I was trying to find my password and the profile appeared, but it is not my profile.
It is likely that someone may have accidentally entered your email to create a Kakao Account, or the email address may have been used by another person previously.If the Kakao Account is not yours
[KakaoAccount][Find email/password][common]I am unable to get the verification via phone call to reset my password.
verification via phone call, please try the following: - On your Kakao Talk or Kakao Story, go to Edit Profile > Kakao Account > Change Password and click "Forgot your password?" - If your previous phone
[KakaoAccount][Log in][common]I can't remember my previous phone number.
You must remember your previous phone number because Kakao can't tell you. If you don't remember your previous phone number, please check the instructions below and try again.1. Is Kakao Talk still installed on your previous device?Open Kakao Talk and you can find the previously verified phone have a Kakao Account with a different phone number. Please ask the previous owner of the device about the phone number.5. Has your family or friend logged in with your Kakao Account?If your family
[KakaoAccount][Disabled account ][common]What happens if my account is disabled?
, Etc.You will have to go through email verification to reactivate your Kakao Account. If you are still inactive 4 years after your account has been disabled, all your data and personal information will be deleted along with your Kakao Account.
[KakaoAccount][Log in][common]I entered my email and password and tapped the login button. Yet I still can't log in.
If there is a space in your Kakao Account email or password, the login button will not be activated (i.e. turn yellow).Make sure there is no space in your Kakao Account email or password, and your
[KakaoAccount][2-Step Verification][common]How can I log in if I lost my mobile phone with 2-Step Verification or changed phone numbers?
proceed with email verification.Once you're in your account, please change your 2-Step Verification information to backup phone numbers or KakaoTalk.
[KakaoAccount][2-Step Verification][common]It's cumbersome to go through 2-Step Verification every time I log in.
Select "Do Not Use 2-Step Verification on this Browser" when logging in to Kakao Account, if you
[KakaoAccount][Log in][common]I switched to a new phone. Can I restore my previous chats?
To back up or restore your Kakao Talk chat history, please see information below.> How do I restore
[KakaoAccount][Account compromise/hacking][common]What is account compromise report?
Kakao Account and you are unable to log in and change your password.If an account is reported as of use agreement for the mobile phone number used at the time of KakaoTalk registration (issued by the mobile service carrier). 3. Other materials which may be helpful in proving the unauthorized use of your Kakao service account by someone else.
[KakaoAccount][Sign up][common]I got a message, "Suspicious attempt has been detected. Please try again later." What do I do?
or abusing, Kakao reserves the right to cancel your account.