Shortcut to Main
Current Page

Kakao Customer Service Main

Help Search Result 421

Sort By

Select a category.

Help Search Result

  • [KakaoTalk][Report/Restrictions][Common]

    When do open chat restrictions apply?

    ※ Please check the ‘Notification on Open Chat Restrictions’ sent via KakaoTalk Channel first.Open reported message does not comply with relevant laws and Kakao Terms and Conditions or policies, the Open.]• Kakao Operation Policy https://www.kakao.com/policy/oppolicy?lang=en• KakaoTalk Operation Policy https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en

  • [KakaoTalk][Report/Restrictions][Common]

    I'm not the person in trouble. But one of my family members/acquaintances has been subject to service restrictions/temporary measures/user protection measures. What should they do?

    Kakao shall be unable to provide membership status to third parties based on its discretion. And even though the process bothers you.[Application]Homepage Contact https://cs.kakao.com/requests[For more details about our Operation Policy, please refer to the page below.]• Kakao Operation Policy https://www.kakao.com/policy/oppolicy?lang=en• KakaoTalk Operation Policy https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en

  • [KakaoTalk][Report/Restrictions][Common]

    Please cancel user protection measures.

    refer to the page below.]• Kakao Operation Policy https://www.kakao.com/policy/oppolicy?lang=en• KakaoTalk Operation Policy https://www.kakao.com/kakaoTalkOperationalPolicy?lang=en

  • [KakaoTalk][Report/Restrictions][Common]

    What are user protection measures?

    KakaoTalk automatically operates user protection measures to reduce service restriction cases due you add too many users as your KakaoTalk friends in a short period of time• If you use the service use your KakaoTalk in an abnormal environment such as PC emulation, etc.• Other abnormal cases.• KakaoTalk sign-up, verification, or withdrawal limited• Unable to create a new chatroom• Unable to limited• Unable to search for a friend• Unable to add a friend• The exposure of a user ID for Kakao

  • [KakaoTalk][Report/Restrictions][Common]

    What are service restrictions?

    To protect KakaoTalk users’ pleasant and safe activities, we have restricted the use of KakaoTalk for those who are reported and confirmed to have violated Kakao Terms and Conditions and Operation from using all or part of the KakaoTalk service, including its execution. In this case, you may be prohibited from using other services associated with KakaoTalk.• Message reception/transmission limited• Chatroom entry/search limited• KakaoTalk Board/Channel Comment limited• Some of the Calendar

  • [KakaoTalk][Report/Restrictions][macOS]

    I want to report the Talk Calendar Event to which a stranger invited me.

    If you receive an invitation from a stranger to a Talk Calendar event that violates Kakao details will be sent to a relevant Kakao team.[Other]• If the reported person is on your Friends list, please remove him/her from the list and then report the profile.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][Report/Restrictions][macOS]

    Can I report a Live Talk video?

    which a stranger invited you violates Kakao Operation Policy, please report it according to the content will be sent to a relevant Kakao team, and the Live Talk host and the person who invited you list, please remove him/her from the list and then report the profile.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][Report/Restrictions][macOS]

    I want to report a message sent by a participant in [Regular Chat > Group Chat].

    If you receive a message that violates KakaoTalk Operation Policy from a stranger in a group sent to a relevant Kakao team, and the reported person will be blocked.• The related chatroom and your Friends list, please remove him/her from the list and then report the message.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][Report/Restrictions][macOS]

    I want to report a message sent by a participant in [Regular Chat > 1:1 Chat].

    If you receive a message that violates KakaoTalk Operation Policy from a person who is not on your!]• The reported message will be sent to a relevant Kakao team, and the reported person will be blocked remove him/her from the list and then report the message.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][Report/Restrictions][Windows]

    I want to report a post and comment on the Open Chat Board.

    If you find that a post or comment on the Open Chat Board violates KakaoTalk Operation Policy that you may be restricted to use the service if you file a false report.[Other]• Please see here to check if KakaoTalk Operation Policy is violated.