Shortcut to Main

Current Page

Kakao Customer Service Main

Help Search Result 9

Sort By

Select a category.

Help Search Result

  • [KakaoAccount][Disabled account ][common]

    My Kakao Account is restricted from use but it says it has been switched to dormant.

    In accordance to the Kakao Account dormancy policy, an account that has been restricted for use and have not been used for more than a year, is switched to a dormant state. In this case, the KakaoTalk connected to this Kakao Account is automatically withdrawn. You will be notified of the scheduled dormant state, if you do not login to the Kakao service after lifting the restrictions for use in the next 4 years, the Kakao Account will be withdrawn. When the Kakao Account is withdrawn, the contract

  • [KakaoAccount][Disabled account ][common]

    My profile photo suddenly disappeared and my Kakao Account is marked as inactive, but I can't remember my Kakao Account email.

    Kakao temporarily disables your account after 1 year of inactivity for security purposes pursuant you can't find your email address used for your Kakao Accounts which is marked as inactive, please check if you have received a notification of account inactivity from Kakao in your email inbox. Kakao sends a notification of account inactivity to the user's Kakao Account email one month before the you have provided. - Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao

  • [KakaoAccount][Disabled account ][common]

    I can't log in with my Kakao Account because I forgot my password. How can I reactivate the account?

    If you forgot your Kakao Account password, you can change your password after going through email verification by clicking the link below.* From Kakao Talk or Kakao Story app > Click "Forgot your://accounts.kakao.com or https://story.kakao.com: Click "Find Password" at the bottom of the webpageIf your received a notification of account inactivity, or if your Kakao Account has not been disabled yet, you have to log in with your Kakao Account after password reset is completed to make sure your

  • [KakaoAccount][Disabled account ][common]

    I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification email.

    You have to go through email verification to reactivate your Kakao Account.If you are unable to receive emails to your Kakao Account email address, please contact our Customer Service with the following information:- Kakao Account email address- Reason you are unable to receive the verification email- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you have usedIf the above information match your Kakao Account information, we will be able to help you

  • [KakaoAccount][Disabled account ][common]

    I am still using Kakao services. Why has my Kakao Account been disabled?

    If you have signed up for multiple Kakao Accounts, those that are not active can be disabled. Please check the email address for your Kakao Account that is frequently used. The Kakao Account linked to your Kakao Talk can be found in Kakao Talk > More > Settings > Kakao Account.

  • [KakaoAccount][Disabled account ][common]

    I received a notification of account inactivity, but it is not my Kakao Account.

    It is likely that someone may have accidentally entered your email to create a Kakao Account, or the email address may have been used by another person previously.Check the Kakao Account profile or the sign up date during the Kakao Account password reset process. If the Kakao Account is not yours

  • [KakaoAccount][Disabled account ][common]

    Why does Kakao disable accounts?

    Kakao's policy on account inactivity was implemented in accordance with the Expiration System of

  • [KakaoAccount][Disabled account ][common]

    What happens if my account is disabled?

    , Etc.You will have to go through email verification to reactivate your Kakao Account. If you are still inactive 4 years after your account has been disabled, all your data and personal information will be deleted along with your Kakao Account. 

  • [KakaoAccount][Disabled account ][common]

    What is a disabled account?

    Kakao temporarily disables your account after 1 year of inactivity for security purposes. You will get a notification of account inactivity to your Kakao Account email one month before the account is disabled.If you don't want to have your Kakao Account disabled, please log into any Kakao Services with your Kakao Account on your mobile, or via our homepage.