Help Search Result

• [KakaoAccount][2-Step Verification][common] How can I log in if I lost my mobile phone with 2-Step Verification or changed phone numbers?

  proceed with email verification.Once you're in your account, please change your 2-Step Verification information to backup phone numbers or KakaoTalk.

• [KakaoAccount][2-Step Verification][common] I tried to log in after setting up 2-Step Verification, but I haven't yet received a verification message.

  If you have not received KakaoTalk or text message for 2-Step Verification, please check the followings:  1) KakaoTalk VerificationIf you're using KakaoTalk normally but have not received verification messages via KakaoTalk, check whether the account information entered for login matches up with the account information registered to KakaoTalk. You can check contact numbers and email information in [ KakaoTalk > My Profile > Settings > Profile Management ].   2) Phone Number VerificationThere

• [KakaoAccount][2-Step Verification][common] What is 2-Step Verification?

  secure your Kakao Account. It is easy to set up 2-Step Verification with KakaoTalk or contact phone

• [KakaoAccount][Find email/password][common] I cannot check the verification email.

  email to an active account and get verification. Please go to the Kakao Account menu on the Kakao Talk or Kakao Story app.- Kakao Talk app > More > Edit Profile > Kakao Account- Kakao Story app > More

• [KakaoAccount][Find email/password][common] I can't remember my Kakao Account password.

  You can reset your Kakao Account password on Kakao Talk and Kakao Story apps, and Kakao's homepage (www.kakao.com/main).1. Are you using Kakao Talk? - Open Kakao Talk app > More > Edit Profile> Kakao Account > Forgot your email or password? > Reset Password2. Are you using Kakao Story? - Open Kakao Talk your password: - From Kakao Talk > More > Edit Profile> Kakao Account > Change Password - From Kakao

• [KakaoAccount][Find email/password][common] I can't remember my Kakao Account email.

  You can find your Kakao Account on Kakao Talk and Kakao Story apps, and Kakao's homepage (www.kakao.com/main).1. Are you using Kakao Talk? - Open Kakao Talk app > More > Edit Profile> Kakao Account > Forgot your email or password? > Find Kakao Account2. Are you using Kakao Story? - Open Kakao Talk Kakao Account- Are you using Kakao Talk or Kakao Story?You can find your Kakao Account with name or ID used in your profile on KakaoTalk or KakaoStory and the phone number you used to sign up for KakaoTalk

• [KakaoAccount][Account protection measures][common] I received an email titled 'Measures taken to protect your Kakao Account". What is this?

  notification email is sent to the user's Kakao Talk or Kakao Account email.If you received this email Kakao Talk or Kakao Story app > More or Settings > Kakao Account > Reset Password* On Kakao Talk or

• [KakaoAccount][Disabled account ][common] My profile photo suddenly disappeared and my Kakao Account is marked as inactive, but I can't remember my Kakao Account email.

  you have provided. - Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao

• [KakaoAccount][Disabled account ][common] I can't log in with my Kakao Account because I forgot my password. How can I reactivate the account?

  verification by clicking the link below.* From Kakao Talk or Kakao Story app > Click "Forgot your

• [KakaoAccount][Disabled account ][common] I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification email.

  email- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you have