Shortcut to Main
Current Page

Kakao Customer Service Main

Help Search Result 50

Sort By

Select a category.

Help Search Result

  • [KakaoAccount][Find email/password][common]

    I cannot check the verification email.

    email to an active account and get verification. Please go to the Kakao Account menu on the Kakao Talk or Kakao Story app.- Kakao Talk app > More > Edit Profile > Kakao Account- Kakao Story app > MoreAre you unable to check emails sent to the email address used for Kakao Account for the following reasons?1. Have you made a mistake when typing the email to create your Kakao Account? Please check email address.2. Have you signed up for a Kakao Account using a random email address you don't actually

  • [KakaoAccount][Disabled account ][common]

    What is a disabled account?

    Kakao temporarily disables your account after 1 year of inactivity for security purposes. You will get a notification of account inactivity to your Kakao Account email one month before the account is disabled.If you don't want to have your Kakao Account disabled, please log into any Kakao Services with your Kakao Account on your mobile, or via our homepage. 

  • [KakaoAccount][Login Restriction by Country][common]

    I am unable to log in from a country that is not permitted from logging in.

    verifying your KakaoTalk or email. Confirm the login request message sent to your phone's KakaoTalk or enter the verification number sent to the email saved in your Kakao Account or contacts to login. Please

  • [KakaoAccount][2-Step Verification][common]

    What is 2-Step Verification?

    secure your Kakao Account. It is easy to set up 2-Step Verification with KakaoTalk or contact phone confirmation when you enter Kakao Account and Password. If you keep 2-Step Verification enabled, someone who knows your Kakao Account and Password cannot log in without additional confirmation so that you can

  • [KakaoAccount][Login Restriction by Country][common]

    What are login permitted countries?

    . Please delete countries you will not log in from. - KakaoTalk : Settings > Privacy > Kakao AccountYou can log in using just your Kakao Account and password in countries registered as login > Login Restriction by Country > Delete - My Kakao Account (https://accounts.kakao.com) : Protect Your Account > Login Restriction by Country > Delete

  • [KakaoAccount][Find email/password][common]

    I am trying to find my password but don't know what my previous phone number is.

    phone number associated with your Kakao Account or the previous phone number used for Kakao Talk when Kakao Talk still installed on your previous device?Open Kakao Talk and you can find the previouslyTo prevent other people from logging in with your Kakao Account, you must provide your previous finding a password. You must remember your previous phone number because Kakao cannot tell you. If log in may already have a Kakao Account with a different phone number. Please ask the previous

  • [KakaoAccount][Login Restriction by Country][common]

    What is 'Login Restriction by Country'?

    below; - KakaoTalk : Settings > Privacy > Kakao Account > Login Restriction by Country > Disable - My Kakao Account (https://accounts.kakao.com) : Protect Your Account > Login Restriction by Country

  • [KakaoAccount][Log in][common]

    I try to log in, but I get a message that I need to wait 72 hours without using it and try again.

    do not use Kakao Talk on your previous device for 72 hours and try logging in again," and can't logSomeone with a malicious intent may try to compromise your Kakao Account by stealing your Kakao ID and password. Kakao has protection measures to prevent such account compromise.If you get a message

  • [KakaoAccount][Find email/password][common]

    I am unable to get the verification via phone call to reset my password.

    verification via phone call, please try the following: - On your Kakao Talk or Kakao Story, go to Edit Profile > Kakao Account > Change Password and click "Forgot your password?" - If your previous phone

  • [KakaoAccount][Log in][common]

    I can't remember my previous phone number.

    your previous phone number, please check the instructions below and try again.1. Is Kakao Talk still installed on your previous device?Open Kakao Talk and you can find the previously verified phoneYou must remember your previous phone number because Kakao can't tell you. If you don't remember have a Kakao Account with a different phone number. Please ask the previous owner of the device about the phone number.5. Has your family or friend logged in with your Kakao Account?If your family