Kakao Customer Service Main
Help Search Result 427
Select a category.
Help Search Result
[KakaoAccount][Find email/password][common]I cannot check the verification email.
email to an active account and get verification. Please go to the Kakao Account menu on the Kakao Talk or Kakao Story app.- Kakao Talk app > More > Edit Profile > Kakao Account- Kakao Story app > MoreAre you unable to check emails sent to the email address used for Kakao Account for the following reasons?1. Have you made a mistake when typing the email to create your Kakao Account? Please check email address.2. Have you signed up for a Kakao Account using a random email address you don't actually
[KakaoAccount][Age verification / user identification][common]I entered correct Kakao Account information, but the user identification keeps failing.
the ownership to your name and then submit relevant documents to Kakao.If you keep getting error messages during identification although you're using your own phone and have entered correct Kakao
[KakaoTalk][Kakao Account][iPhone]More questions about Kakao Account?
You can find more information in Kakao Account FAQ.Kakao Account FAQ> Log in> Find email/password> Sign up> Delete Kakao Account> Account compromise/hacking> Disabled account> Account protection
[KakaoTalk][Kakao Account][Android]Can my Kakao Account be compromised?
Kakao Accounts are secured. However, if you use the same email address and password that you use for other services or websites, that information can be hacked and your Kakao Account can also be threatened. In order to protect your Kakao Account, please create a unique password that is not easy to guess, and change it regularly.
[KakaoAccount][Disabled account ][common]I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification email.
email- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you haveYou have to go through email verification to reactivate your Kakao Account.If you are unable to receive emails to your Kakao Account email address, please contact our Customer Service with the following information:- Kakao Account email address- Reason you are unable to receive the verification usedIf the above information match your Kakao Account information, we will be able to help you
[KakaoAccount][Sign up][common]I got a message, "Suspicious attempt has been detected. Please try again later." What do I do?
or abusing, Kakao reserves the right to cancel your account.
[KakaoTalk][General][Android]For how long are the messages stored on the server?
KakaoTalk stores messages on the server for users who cannot check messages immediately. These KakaoTalk Desktop for more than 3 days, you may not be able to check messages delievered during that time on your mobile from your desktop.
[KakaoAccount][Account protection measures][common]How do I protect my Kakao Account?
To protect your Kakao Account, change your Kakao Account password regularly and make sure you use a different password for your Kakao Account and your Kakao Account email.
[KakaoAccount][Disabled account ][common]I can't log in with my Kakao Account because I forgot my password. How can I reactivate the account?
verification by clicking the link below.* From Kakao Talk or Kakao Story app > Click "Forgot yourIf you forgot your Kakao Account password, you can change your password after going through email://accounts.kakao.com or https://story.kakao.com: Click "Find Password" at the bottom of the webpageIf your received a notification of account inactivity, or if your Kakao Account has not been disabled yet, you have to log in with your Kakao Account after password reset is completed to make sure your
[KakaoTalk][General][Android]What is Cheez-Talk?
Cheez-Talk is a new chat service where you can use animated GIFs.You can create an animated GIF by have chats.The GIF shared on Cheez-Talk will be deleted in 24 hours.