Help Search Result

• [KakaoAccount][Find email/password][common] I can't remember my Kakao Account email.

  You can find your Kakao Account on Kakao Talk and Kakao Story apps, and Kakao's homepage (www.kakao.com/main).1. Are you using Kakao Talk? - Open Kakao Talk app > More > Edit Profile> Kakao Account > Forgot your email or password? > Find Kakao Account2. Are you using Kakao Story? - Open Kakao Talk Kakao Account- Are you using Kakao Talk or Kakao Story?You can find your Kakao Account with name or ID used in your profile on KakaoTalk or KakaoStory and the phone number you used to sign up for KakaoTalk

• [KakaoAccount][Account compromise/hacking][common] I received a login notification via email or Kakao Talk message although I have not logged in.

  When you log into Kakao Game, Kakao Story, Kakao Talk, etc. using Kakao Account email address and password, login history is sent to you via Kakao Talk or your Kakao Account email address.If it is an

• [KakaoAccount][Disabled account ][common] I am still using Kakao services. Why has my Kakao Account been disabled?

  to your Kakao Talk can be found in Kakao Talk > More > Settings > Kakao Account.

• [KakaoAccount][2-Step Verification][common] I tried to log in after setting up 2-Step Verification, but I haven't yet received a verification message.

  If you have not received KakaoTalk or text message for 2-Step Verification, please check the followings:  1) KakaoTalk VerificationIf you're using KakaoTalk normally but have not received verification messages via KakaoTalk, check whether the account information entered for login matches up with the account information registered to KakaoTalk. You can check contact numbers and email information in [ KakaoTalk > My Profile > Settings > Profile Management ].   2) Phone Number VerificationThere

• [KakaoAccount][Log in][common] I tried to log into my Kakao Account from Kakao Talk and was asked to enter my previous phone number. Why do I need my previous phone number?

  number if you want to log into Kakao Talk from a device different from the one whose number is associated with your Kakao Account. Please enter the phone number you previously verified for KakaoTalk.* If Kakao Talk is still installed on your previous device, you can find the previously verified phone number in Kakao Talk > More > Edit Profile. * To protect your Kakao Account, you may attempt to enter

• [KakaoAccount][Delete Kakao Account][common] How do I delete my Kakao Account?

  Kakao Account allows you to enjoy various Kakao services such as Kakao Talk, Kakao Story and Kakao services including Kakao Story and Kakao Games. 1. When you unregister from Kakao Talk and Kakao your Kakao Account from Kakao Talk or Kakao Story > More > Edit Profile > Kakao Account > Manage which you will have access after unregistering from Kakao Talk and Kakao Story.If you receive a message that your Kakao Account will not be deleted even after you unregister from Kakao Story and Kakao Talk

• [KakaoAccount][Find email/password][common] I can't remember my Kakao Account password.

  You can reset your Kakao Account password on Kakao Talk and Kakao Story apps, and Kakao's homepage (www.kakao.com/main).1. Are you using Kakao Talk? - Open Kakao Talk app > More > Edit Profile> Kakao Account > Forgot your email or password? > Reset Password2. Are you using Kakao Story? - Open Kakao Talk your password: - From Kakao Talk > More > Edit Profile> Kakao Account > Change Password - From Kakao

• [KakaoAccount][Account protection measures][common] I received an email titled 'Measures taken to protect your Kakao Account". What is this?

  notification email is sent to the user's Kakao Talk or Kakao Account email.If you received this email Kakao Talk or Kakao Story app > More or Settings > Kakao Account > Reset Password* On Kakao Talk or

• [KakaoAccount][2-Step Verification][common] How can I log in if I lost my mobile phone with 2-Step Verification or changed phone numbers?

  proceed with email verification.Once you're in your account, please change your 2-Step Verification information to backup phone numbers or KakaoTalk.

• [KakaoAccount][Log in][common] I switched to a new phone. Can I restore my previous chats?

  To back up or restore your Kakao Talk chat history, please see information below.> How do I restore