Shortcut to Main
Current Page

Kakao Customer Service Main

Help Search Result 360

Sort By

Select a category.

Help Search Result

  • [KakaoTalk][Report/Restrictions][Windows]

    Can I report a Live Talk video?

    If you judge a Live Talk clip hosted by a person who is not your friend in a group chatroom to protect his/her privacy.1) Select the warning light icon at the right bottom corner of the Live Talk screen.2) Check 'I agree' on the Report pop-up.3) Select [Report].[Important!]• A part of the Live Talk content will be sent to a relevant Kakao team, and the Live Talk host and the person who invited list, please remove him/her from the list and then report the profile.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][New Device/Phone Number][Android]

    What happens if I unregister from KakaoTalk?

    If you unregister from KakaoTalk, all of your data including your phone number, friends list and

  • [KakaoTalk][General][iPhone]

    My KakaoTalk app is loading slowly.

    Your app may take a longer time to launch if you have too many chatrooms or unread messages. We suggest you read all unread messages and leave chatrooms once you finish chatting with your friends. To leave a chatroom, tap the "Edit" button on the top-left corner of the Chats tab. Then tap the "-" button on the left of the chatroom you want to leave and the "Leave" button will appear.You can also swipe a chatroom to left from the Chats tab and tap the "Leave" button.   Please note that if you leave a chatroom, the chatroom and its chat history will be permanently deleted. 

  • [KakaoTalk][Report/Restrictions][macOS]

    Can I report a Live Talk video?

    If you judge a Live Talk clip hosted by a person who is not your friend in a group chatroom to protect his/her privacy.1) Select the warning light icon at the right bottom corner of the Live Talk screen.2) Check 'I agree' on the Report pop-up.3) Select [OK].[Important!]• A part of the Live Talk content will be sent to a relevant Kakao team, and the Live Talk host and the person who invited you list, please remove him/her from the list and then report the profile.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][Report/Restrictions][iOS]

    Can I report a Live Talk video?

    If you judge a Live Talk clip hosted by a person who is not your friend in a group chatroom to protect his/her privacy.1) Select ‘...’ at the right bottom corner of the Live Talk screen.2) Select Live Talk content will be sent to a relevant Kakao team, and the Live Talk host and the person who your Friends list, please remove him/her from the list and then report the profile.• Please see here to check if KakaoTalk Operation Policy is violated.

  • [KakaoTalk][General][KakaoTalk for PC]

    I can’t remove KakaoTalk from my PC.

    Open the Windows Task Manager, end KakaoTalk.exe on the Processes list and try again. 

  • [KakaoTalk][Kakao Account][iPhone]

    I can't remember my Kakao Account email.

    You can find your Kakao Account on Kakao Talk and Kakao Story apps, and Kakao's homepage (www.kakao.com/main).1. Are you using Kakao Talk?- Open Kakao Talk app > More > Edit Profile> Kakao Account > Forgot your email or password? > Find Kakao Account2. Are you using Kakao Story?- Open Kakao Talk Kakao Talk profile and Phone Number- Are you using Kakao Talk or Kakao Story?You can find your Kakao Account with name or ID used in your profile on KakaoTalk or KakaoStory and the phone number you

  • [KakaoTalk][Kakao Account][Android]

    I can't remember my Kakao Account email.

    You can find your Kakao Account on Kakao Talk and Kakao Story apps, and Kakao's homepage (www.kakao.com/main).1. Are you using Kakao Talk?- Open Kakao Talk app > More > Edit Profile> Kakao Account > Forgot your email or password? > Find Kakao Account2. Are you using Kakao Story?- Open Kakao Talk Kakao Talk profile and Phone Number- Are you using Kakao Talk or Kakao Story?You can find your Kakao Account with name or ID used in your profile on KakaoTalk or KakaoStory and the phone number you used

  • [KakaoTalk][General][Android]

    Why do I need my previous phone number when I log in with my Kakao account or try to find my password?

    your Kakao account and your previous KakaoTalk data, including your friends list and KakaoTalk ID, cannot be restored.

  • [KakaoTalk][General][KakaoTalk for PC]

    I’m seeing an error message saying “Failed to log in.”

    as KakaoTalk for security reasons. In this case, you cannot use KakaoTalk