Help Search Result

• [KakaoAccount][Find email/password][common]

  I am unable to get the verification via phone call to reset my password.

  Verification via phone call is required to reset your password.If you can't go through the verification via phone call, please try the following: - On your Kakao Talkor Kakao Story, go to Edit Profile > Kakao Account > Change Password and click "Forgot your password- If your previous phone number started with 01x (011, 016, 017, 018 or 019) and was transferred to a010 number, you can get the verification via phone call using the 010 number.If you have tried the above

• [KakaoAccount][Find email/password][common]

  I am trying to find my password but don't know what my previous phone number is.

  number associated with your Kakao Account or the previous phone number used for Kakao Talk when findingIf your phone number has changed, try to recall the previous phone number and enter that number.If you can't remember the number, ask your family or friends if they have your old phone number.If thatPlease ask the previous owner of the device about the phone number.5.number as the previous phone number.

• [KakaoAccount][Log in][common]

  I can't remember my previous phone number.

  If you don't remember your previous phone number, please check the instructions below and try again.1If your phone number has changed, try to recall the previous phone number and enter that number.If you can't remember the number, ask your family or friends if they have your old phone number.If thatPlease ask the previous owner of the device about the phone number.5.number as the previous phone number.

• [KakaoAccount][Log in][common]

  I switched to a new phone. Can I restore my previous chats?

  > Can I restore my chat history if I change my phone number or device?(Android)> Can I restore my chat history if I change my phone number or device? (iOS)

• [KakaoAccount][Log in][common]

  I tried to log into my Kakao Account from Kakao Talk and was asked to enter my previous phone number.Why do I need my previous phone number?

  Previous phone number is the phone number of the device used to log in with the Kakao Account recently.Toprevent other people from using your Kakao Account, you must provide your previous phone number if youwant to log into Kakao Talk from a device different from the one whose number is associated with yourPlease enter the phone number you previously verified for KakaoTalk.* If Kakao Talk is still installedon your previous device, you can find the previously verified phone number in Kakao Talk > More > Edit

• [KakaoAccount][Age verification / user identification][common]

  I entered correct Kakao Account information, but the user identification keeps failing.

  User identification can only be done using the information of an owner of the mobile phone. ( * OnlyKorean mobile phone number can be used for user identification. )If you have a mobile phone under someoneor go through the user identification using the information of the owner of your mobile phone. If you go through user identification using the information of the actual owner of your phone, his orThus, you may need to change the ownership to your name and then submit relevant documents to Kakao.If

• [KakaoAccount][Log in][common]

  I try to log in, but I get a message that I need to wait 72 hours without using it and try again.

  Kakao has protection measures to prevent such account compromise.If you get a message after changing a phonenumber, "The account is currently active under another phone number.log in, please wait 72 hours and try logging in again.If you keep experiencing login failure, check thestatus of your previous phone number (active, deactivated, etc) and contact our Customer Service.

• [KakaoAccount][Account compromise/hacking][common]

  What is account compromise report?

  you suspect that someone else has logged in with your Kakao Account and you are unable to log in and changeaccount for 7 days after a phone number verification, limiting your and other people's access to thePlease note that you must submit a report within 14 days of the compromise. * You need to submit the(The last 7 digits of the resident registration number must be masked.)2.Certificate of use agreement for the mobile phone number used at the time of KakaoTalk registration (

• [KakaoAccount][2-Step Verification][common]

  How can I log in if I lost my mobile phone with 2-Step Verification or changed phone numbers?

  You can log in by verifying yourself via a backup email if you've lost access to your primary phone. When logging in, click on "Verify via Email" on the bottom of the 2-Step Verification page to proceedwith email verification.Once you're in your account, please change your 2-Step Verification informationto backup phone numbers or KakaoTalk.

• [KakaoAccount][Disabled account ][common]

  I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification

  unable to receive emails to your Kakao Account email address, please contact our Customer Service with thefollowing information:- Kakao Account email address- Reason you are unable to receive the verificationemail- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you haveof use agreement issued by your mobile service carrier.Please note that if the information you haveprovided do not match your Kakao Account information, you cannot reactivate your Kakao Account or change