Help Search Result

• [KakaoMail][IMAP/POP3]

  [POP3] Do I need SSL authentication to use POP3/SMTP?

  Go to server settings and check "993, SSL Required" to use POP3/SMTP.To use POP3/SMTP, the incoming server'ssecurity authentication port number must be 995 and the outgoing server's security authentication portnumber must be 465.

• [KakaoMail][IMAP/POP3]

  [POP3] Emails in the Kakao Mail mailbox are deleted when I open Outlook.

  The "Leave a copy on the server" must be enabled in Outlook and other POP3 mail clients.Otherwise, due to default settings, a delete mail request is sent to POP3 when the mail client exportsfollowing the easy steps provided in "How to save web mails" at the top of the page the has the shortcutto setting up the Outlook program.Click the Outlook program tab you are using for more information.Use the following as reference if you

• [KakaoMail][IMAP/POP3]

  [POP3/SMTP] A SMTP error message appears when I try to send an email from Outlook. (451 Queuing declined or disabled; try again later)

  The "451 Queuing declined or disabled; try again later" error message appears when you try to send anemail without SMTP authentication.You may not have set up the sender account and password when settingup the SMTP.Follow the directions below to set up SMTP authentication and try sending the email.① OutlookClick the "Outgoing Server" tab > Check "My outgoing server (SMTP) requires authentication" > Select"Use same settings as my incoming mail server" > Click the "OK" button

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I only receive some emails when adding a Gmail account through the "Add External Email

  Using the Standard mode for synchronization with a single email client is recommended.In other words, if you have connected the same Gmail account to different clients, the emails alreadyfetched by a client will not be fetched by the next client.For more detailed information, please consult the Google Help resources.Check the "Email Address" or "Username" field in the client's POP settings page. 2.

• [KakaoMail][IMAP/POP3]

  [IMAP] What is the Kakao Mail IMAP/SMTP service?

  that enables users to use Kakao Mail from a mobile and PC mail program.You can check your emails from themobile/PC mail program you were using without having to access Kakao Mail from a web browser.IMAP syncs theactivities in the mail program with the Kakao Mail web in real-time.Emails are recorded as read if theemail has been opened and as sent if the email has been sent from the mobile/PC email program.In otherwords, IMAP provides users with the same email service experience in Kakao Mail web whenever you read

• [KakaoMail][IMAP/POP3]

  [Sync] Are emails deleted from the web if I set up IMAP/POP3 and check Kakao Mail?

  Outlook through IMAP or POP3 and check emails.However, if you connect with IMAP and delete an email in theemail program, the email will be deleted from Kakao Mail.If you use POP3 to connect the account to the mail program and do not check "Save copy in the server"in Kakao Mail's POP3 settings, then emails retrieved with POP3 will be moved to Trash.Please check the

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I cannot add a Gmail account through the "Add External Email" feature.

  Please follow these steps to troubleshoot the issue: 1.If the problem persists despite the above instructions, please visit the 'Allow Access to My Google Account' page and follow the provided guidance.For more detailed assistance, please consult the Google Help resources.

• [KakaoMail][IMAP/POP3]

  [Sync] How can I see my Kakao Mail from an external mail client?

  supports IMAP/POP3/SMTP, allowing users to check emails from other mail clients, including Outlook.Follow thesetup guide below to register the account in the mail client.Please check the SSL authentication settingwhen setting up the IMAP/POP3/SMTP.1.

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I cannot add Hotmail/Outlook.com accounts through the "Add External Email" feature.

  Microsoft has recently announced the discontinuation of support for basic authentication in Exchangesecurity enhancement policy implemented by Microsoft, we regret to inform Exchange-based email users that theHowever, if you don't use Exchange-based email, you can still utilize the "Add External Email" featureFor more detailed information, please refer to the Microsoft technical support document.

• [KakaoMail][IMAP/POP3]

  [Sync] I can't add my Gmail Account in Add External Mail.

  Please refer to the steps below and try again.1. Check if Gmail POP is enabled.If none of the tips above solves your problem, please visit the "Allow Access to My Google Account" pageand follow the instructions.