Help Search Result

• [KakaoMail][Read Mail]

  [Read Mail] How do I read emails written in a foreign language?

  Go to the browser's "View" menu > "Encoding" and change the encoding setting to the language the emailFollow the steps below to change the encoding setting in Internet Explorer.1.Follow the steps below to change the encoding setting in Chrome.1.Follow the steps below to change the encoding setting in Firefox.1.Follow the steps below to change the encoding setting in Safari.1.

• [KakaoMail][IMAP/POP3]

  [POP3] Do I need SSL authentication to use POP3/SMTP?

  Go to server settings and check "993, SSL Required" to use POP3/SMTP.To use POP3/SMTP, the incoming server'ssecurity authentication port number must be 995 and the outgoing server's security authentication portnumber must be 465.

• [KakaoMail][Settings]

  [Settings] How do I manage the Smart Mailbox?

  Kakao Mail's Smart Mailbox classifies each incoming email according to the user's desired settings.Goto the Smart Mailbox Settings in Settings and change the Smart Mailbox settings to meet your needs.Follow the steps below to change the settings.1.Smart Classification is ON, emails that fall into that classification is automatically placed into theIf Smart Classification is OFF, incoming emails are automatically placed in the Inbox.2.

• [KakaoMail][Read Mail]

  [Read Mail] What does the "Unknown Sender" mean in the Read Mail page?

  emails that have not been verified.Unverified emails are defined as emails that are supposedly sent by theshown sender account, but in actuality was not sent through the sender's server.In other words, the email has been send with a different sender account.Sender accounts can be changedfor many reasons.However, spammers change sender accounts to send fraudulent emails, so the "Unknownmails, so please be cautious when opening emails and do not press the link or open attachments if the

• [KakaoMail][Spam Mail]

  [Spam Mail] What file formats can you not send through Kakao Mail?

  Kakao Mail restricts certain file formats in order to prevent the spread of malicious codes and viruses.Therestricted to protect users' device from viruses and ransom ware.Restricted file formats are subject to change.Restricted

• [KakaoMail][Connection Issues]

  If the issue continues, please contact Customer Service" appears.

  Check the following if you receive a message that reads "Unstable network connection.If the issue continues, please contact Customer Service".1. Check your network connection.2.Go to Internet Options > Security > Trusted sites > Sites and try the following.1) Uncheck "Require serververification (https:) for all sites in this zone".2) Add "*.kakao.com" as a trusted website.3) If theActiveX that was loaded, and change all modules other than those provided by Daum Communications Corp

• [KakaoMail][Contacts]

  [Contacts] How do I delete a contact?

  How do you delete contacts from the PC version- Press the profile image in the contacts list, selectmouse over the contacts list to see the "Trash" icon.Press the icon to delete.- Click the contacts list to see the detailed pop-up.Click the "Trash" icon at the bottom left to delete.2.the contact you wish to delete, and press the "Trash" icon on the bottom toolbar to delete.- Swipe the

• [KakaoMail][Spam Mail]

  [Spam Mail] How do I block emails?

  Mobile1) How to block (report) from the mailbox list:Go to the mailbox list and press the profile imageof the email you want to block.Go to the toolbar at the bottom of the screen and press the "Block" icon.2) How to block (report) fromthe email:Select the "More" icon at the right of the toolbar, which is located at the bottom of themail body text, and press the "Block Spam" icon.※ The block domain feature is available in the PC version

• [KakaoMail][Compose Mail]

  [Send Mail] How do you recall a sent mail?

  Go to the "Check Receipt" list on the right of the Sent mailbox to recall a sent mail.If the email wasThe sent email cannot be recalled in the following situations.[When sent emails cannot be recalled]① If the recipient deleted the email without reading it② If theemail is being delivered③ If the recipient changed the email status to [Read] without reading it④ Ifthe email was sent to you⑤ If the email was sent to an email address other than Kakao Mail⑥ If the email

• [KakaoMail][Contacts]

  [Contacts] How do I use emails that have been added to Kakao Mail's contacts?

  Email addresses saved in Kakao contacts are auto-completed when entering the recipient in the email.Deletethe contact from the contacts list if you do not want to use the auto-complete.※ The contact must bedeleted from the entire contacts list and recently used contacts.However, emails cannot be composeddirectly from the contacts list.