Help Search Result

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I only receive some emails when adding a Gmail account through the "Add External Email

  Using the Standard mode for synchronization with a single email client is recommended.In other words, if you have connected the same Gmail account to different clients, the emails alreadyfetched by a client will not be fetched by the next client.For more detailed information, please consult the Google Help resources.Check the "Email Address" or "Username" field in the client's POP settings page. 2.

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I cannot add a Gmail account through the "Add External Email" feature.

  Please follow these steps to troubleshoot the issue: 1.If the problem persists despite the above instructions, please visit the 'Allow Access to My Google Account' page and follow the provided guidance.For more detailed assistance, please consult the Google Help resources.

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I cannot add Hotmail/Outlook.com accounts through the "Add External Email" feature.

  Microsoft has recently announced the discontinuation of support for basic authentication in Exchangesecurity enhancement policy implemented by Microsoft, we regret to inform Exchange-based email users that theHowever, if you don't use Exchange-based email, you can still utilize the "Add External Email" featureFor more detailed information, please refer to the Microsoft technical support document.

• [KakaoMail][IMAP/POP3]

  [Sync] I can't add my Gmail Account in Add External Mail.

  Please refer to the steps below and try again.1. Check if Gmail POP is enabled.If none of the tips above solves your problem, please visit the "Allow Access to My Google Account" pageand follow the instructions. 

• [KakaoMail][Read Mail]

  [Read Mail] How do I read emails written in a foreign language?

  Go to the browser's "View" menu > "Encoding" and change the encoding setting to the language the emailFollow the steps below to change the encoding setting in Internet Explorer.1.Follow the steps below to change the encoding setting in Chrome.1.Follow the steps below to change the encoding setting in Firefox.1.Follow the steps below to change the encoding setting in Safari.1.

• [KakaoMail][IMAP/POP3]

  [POP3] Do I need SSL authentication to use POP3/SMTP?

  Go to server settings and check "993, SSL Required" to use POP3/SMTP.To use POP3/SMTP, the incoming server'ssecurity authentication port number must be 995 and the outgoing server's security authentication portnumber must be 465.

• [KakaoMail][Settings]

  [Settings] How do I manage the Smart Mailbox?

  Kakao Mail's Smart Mailbox classifies each incoming email according to the user's desired settings.Goto the Smart Mailbox Settings in Settings and change the Smart Mailbox settings to meet your needs.Follow the steps below to change the settings.1.Smart Classification is ON, emails that fall into that classification is automatically placed into theIf Smart Classification is OFF, incoming emails are automatically placed in the Inbox.2.

• [KakaoMail][Read Mail]

  [Read Mail] What does the "Unknown Sender" mean in the Read Mail page?

  emails that have not been verified.Unverified emails are defined as emails that are supposedly sent by theshown sender account, but in actuality was not sent through the sender's server.In other words, the email has been send with a different sender account.Sender accounts can be changedfor many reasons.However, spammers change sender accounts to send fraudulent emails, so the "Unknownmails, so please be cautious when opening emails and do not press the link or open attachments if the

• [KakaoMail][Spam Mail]

  [Spam Mail] What file formats can you not send through Kakao Mail?

  Kakao Mail restricts certain file formats in order to prevent the spread of malicious codes and viruses.Therestricted to protect users' device from viruses and ransom ware.Restricted file formats are subject to change.Restricted

• [KakaoMail][Connection Issues]

  If the issue continues, please contact Customer Service" appears.

  Check the following if you receive a message that reads "Unstable network connection.If the issue continues, please contact Customer Service".1. Check your network connection.2.Go to Internet Options > Security > Trusted sites > Sites and try the following.1) Uncheck "Require serververification (https:) for all sites in this zone".2) Add "*.kakao.com" as a trusted website.3) If theActiveX that was loaded, and change all modules other than those provided by Daum Communications Corp