Kakao Customer Service Main
Help Search Result 9
Select a category.
Help Search Result
[KakaoAccount][Log in][common]I tried to log into my Kakao Account from Kakao Talk and was asked to enter my previous phone number.Why do I need my previous phone number?
Previous phone number is the phone number of the device used to log in with the Kakao Account recently.Toprevent other people from using your Kakao Account, you must provide your previous phone number if youwant to log into Kakao Talk from a device different from the one whose number is associated with yourPlease enter the phone number you previously verified for KakaoTalk.* If Kakao Talk is still installedon your previous device, you can find the previously verified phone number in Kakao Talk > More > Edit
[KakaoAccount][Log in][common]I entered my email and password and tapped the login button. Yet I still can't log in.
If there is a space in your Kakao Account email or password, the login button will not be activated (password, and your password is at least 4 characters.If your password includes special characters, changeyour keyboard setting to the default setting provided by your OS and try again.
[KakaoAccount][Log in][common]I switched to a new phone. Can I restore my previous chats?
> Can I restore my chat history if I change my phone number or device?(Android)> Can I restore my chat history if I change my phone number or device? (iOS)
[KakaoAccount][Log in][common]I try to log in, but I get a message that I need to wait 72 hours without using it and try again.
Kakao has protection measures to prevent such account compromise.If you get a message after changing a phonenumber, "The account is currently active under another phone number.log in, please wait 72 hours and try logging in again.If you keep experiencing login failure, check thestatus of your previous phone number (active, deactivated, etc) and contact our Customer Service.
[KakaoAccount][Log in][common]I can't remember my previous phone number.
If you don't remember your previous phone number, please check the instructions below and try again.1If your phone number has changed, try to recall the previous phone number and enter that number.If you can't remember the number, ask your family or friends if they have your old phone number.If thatPlease ask the previous owner of the device about the phone number.5.number as the previous phone number.
[KakaoAccount][Log in][common]Now I get a message that I have exceeded the maximum number of attempts. When can I log in again?
If the Kakao Account email and password do not match multiple times, login attempts can be restrictedto protect the user.For security reasons, Kakao do not provide the maximum number of attemtps or how long you have to waitPlease try again after some time based on the message appearing on the login screen.
[KakaoAccount][Log in][common]I entered correct Kakao Account information, but got a message that the email address and password do
If you get a message that the email address and password provided do not match even though you providedand try resetting your password by tapping on the link.If you still get the same message after you havePlease contact our Customer Service with your Kakao Account email, and we will be able to check the status
[KakaoAccount][Log in][common]Which Web browsers are supported?
Check the supported browsers to ensure a stable service environment.Use the links to each browser belowto download and update your browser to the latest version.support.apple.com/downloads/safari※ Microsoft has announced that support for Internet Explorer will end in thegradually stop providing a login page for IE 9 or earlier versions starting from Sep 1, 2022.Please use the
[KakaoAccount][Log in][common]What is "Stay Logged In"?
" and complete login, you will stay logged into your account until you log out or delete cookies in theHowever, you may be signed out if you don't visit the website using the same browser for 30 days. • CautionIf you lose your personal device on which you stay signed, please reset the password.If InPrivate Browsing is enabled on your browser, you cannot use the "Stay Logged In" feature. • HowIf you click Log Out, the "Stay Logged In" feature will be disabled.