Help Search Result

• [KakaoAccount][Disabled account ][common]

  I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification

  unable to receive emails to your Kakao Account email address, please contact our Customer Service with thefollowing information:- Kakao Account email address- Reason you are unable to receive the verificationemail- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you haveof use agreement issued by your mobile service carrier.Please note that if the information you haveprovided do not match your Kakao Account information, you cannot reactivate your Kakao Account or change

• [KakaoAccount][Disabled account ][common]

  How can I reactivate the account?

  If you forgot your Kakao Account password, you can change your password after going through email verificationby clicking the link below.* From Kakao Talk or Kakao Story app > Click "Forgot your email or passwordreset password* On https://accounts.kakao.com or https://story.kakao.com: Click "Find Password" at thebottom of the webpageIf your account has already been disabled, it will be reactivated once passwordphone number or pass security questions for user identification.

• [KakaoAccount][Disabled account ][common]

  My profile photo suddenly disappeared and my Kakao Account is marked as inactive, but I can't remember my Kakao Account email.

  inactivity for security purposes pursuant to Article 16 (Expiration System of Personal Information) of theEnforcement Decree of the Act on Promotion of Information and Communications Network Utilization andafter the account becomes inactive.If you can't find your email address used for your Kakao AccountsKakao sends a notification of account inactivity to the user's Kakao Account email one month before theWe will tell you a part of your email address matching the information you have provided. - Phone number

• [KakaoAccount][Disabled account ][common]

  I received a notification of account inactivity, but it is not my Kakao Account.

  It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.Check the Kakao Account profile or thesign up date during the Kakao Account password reset process.If the Kakao Account is not yours, please click the link at the bottom of the login notification email

• [KakaoAccount][Disabled account ][common]

  My Kakao Account is restricted from use but it says it has been switched to dormant.

  Once the account is switched to a dormant state, if you do not login to the Kakao service after liftingthe restrictions for use in the next 4 years, the Kakao Account will be withdrawn.When the Kakao Account is withdrawn, the contract for use of the Kakao services for this account willbe terminated and you will no longer be able to use the account.Moreover, the Kakao Account information and individual service data used with the Kakao Account will

• [KakaoAccount][Disabled account ][common]

  Why does Kakao disable accounts?

  Kakao's policy on account inactivity was implemented in accordance with the Expiration System of Personalunder which personal information of long-time inactive users are discarded or stored safely to minimize thestorage of unnecessary personal information and to reduce the risk of leakage. information is to be discarded or stored safely after one year of inactivity pursuant to Article 16 of theEnforcement Decree of the Act on Promotion of Information and Communications Network Utilization and

• [KakaoAccount][Disabled account ][common]

  I am still using Kakao services. Why has my Kakao Account been disabled?

  Please check the email address for your Kakao Account that is frequently used. The Kakao Account linked to your Kakao Talk can be found in Kakao Talk > More > Settings > Kakao Account

• [KakaoAccount][Disabled account ][common]

  What is a disabled account?

  You will get a notification of account inactivity to your Kakao Account email one month before the account

• [KakaoAccount][Disabled account ][common]

  What happens if my account is disabled?

  Once your account is disabled, your personal information will be stored safely in accordance with the