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  • [KakaoTalk][General][KakaoTalk for PC]

    Can I use Free Call on my PC?

    Open up a friend's profile and click the button "Free Call," or click the phone icon on the bottom ofthe chatroom.

  • [KakaoMail][IMAP/POP3]

    [POP3] Do I need SSL authentication to use POP3/SMTP?

    Go to server settings and check "993, SSL Required" to use POP3/SMTP.To use POP3/SMTP, the incoming server'ssecurity authentication port number must be 995 and the outgoing server's security authentication portnumber must be 465.

  • [KakaoAccount][Find email/password][common]

    I cannot check the verification email.

    Are you unable to check emails sent to the email address used for Kakao Account for the following reasonsIn this case, you can change your Kakao Account email to an active account and get verification.Profile > Kakao Account- Kakao Story app > More > Edit Profile > Kakao AccountTap the "Change Email"and you can change your Kakao Account email to an active email address.If you can't find the "ChangeWe wll help you change your email after verifying some information.

  • [KakaoTalk][General][iPhone]

    What is a memorial profile?

    solace in the memory of the departed.The profile will remain active and won’t display as "unknown" even if the deceased’s phone number isthe deceased user can be maintained even if the user's phone number is unregistered. - The profile can- The deceased user will be marked as a Remembered Friend in the Friends list, and the user's name, profileMay the user rest in peace.

  • [KakaoTalk][General][Android]

    What is a memorial profile?

    solace in the memory of the departed.The profile will remain active and won’t display as "unknown" even if the deceased’s phone number isthe deceased user can be maintained even if the user's phone number is unregistered. - The profile can- The deceased user will be marked as a Remembered Friend in the Friends list, and the user's name, profileMay the user rest in peace.

  • [KakaoTalk][Paid Items][Android]

    Can I recharge Chocos with another phone number?

    To provide a more secure payment scheme, Kakao only allows payments with phone numbers that is registeredin the user's name and had been used to register to KakaoTalk.

  • [KakaoAccount][2-Step Verification][common]

    I tried to log in after setting up 2-Step Verification, but I haven't yet received a verification message.

    If you have not received KakaoTalk or text message for 2-Step Verification, please check the followingscontact numbers and email information in [ KakaoTalk > My Profile > Settings > Profile Management ].   2) PhoneNumber VerificationThere may be delays in delivering text messages depending on mobile carriers.If you're not receiving verification text for a while, tap the "Resend Verification Code" button. If the "1644" code or "Kakao" is blocked on your phone, text messages containing such keywords may have

  • [KakaoTalk][General][Android]

    Will I be suspended from using KakaoTalk if I send multiple messages to a large number of people?

    a defined number of messages to individual users or to a group chatroom.  Use of the service will also be limited if a large number of reports are submitted.  policy will be applied to all chats, in accordance to the service operation policy, regardless of theTherefore, please be cautious when sending any information to a multiple number of users for the intentionto get the information out to the masses.  

  • [KakaoTalk][Team Chat][All OS]

    I'm unable to invite members.

    You may not be able to invite members, even if the member is shown in the member invitation list, inthe following situations. • If the number of participants exceed the 3,000 limit• If the member you wishto invite has left the Team Chat chatroom and declined invitations

  • [KakaoTalk][Voice Call / Video Call][iPhone]

    Can I accept a regular phone call when I'm on a Voice Call/Video Call?

    The built-in microphone on your device can only be used for one function at a time.Therefore it's not possible to be on a Voice Call/Video Call and a regular phone call at the same timeIf you answer a regular phone call, your Voice/Video Call will terminate automatically.