Help Search Result

• [KakaoMail][Receive Mail]

  [Receive Mail] I am not receiving certain emails.

  settings, and some may be returned because the sender's email address is included in the blocked emailIf this is the case, then follow the steps below to check the blocked email list and auto-classification"② Select the blocked email address > Click the "Delete" button※ Use the "Search" feature if there aremany blocked emails on the list.Delete] next to the information you wish to delete from the auto-classification list

• [KakaoMail][Receive Mail]

  [Receive Mail] How do I use the star (important email) feature?

  Use the star to manage emails you want to hold onto, including important emails or emails you intend[How to use the star mark]- Mark an important email by pressing the star icon next to the title in theemail list or at the toolbar at the bottom of the read email page.- To see important emails, go to the

• [KakaoMail][IMAP/POP3]

  [POP3] Emails in the Kakao Mail mailbox are deleted when I open Outlook.

  The "Leave a copy on the server" must be enabled in Outlook and other POP3 mail clients.Otherwise, due to default settings, a delete mail request is sent to POP3 when the mail client exportsfollowing the easy steps provided in "How to save web mails" at the top of the page the has the shortcutto setting up the Outlook program.Click the Outlook program tab you are using for more information.Use the following as reference if you

• [KakaoMail][Compose Mail]

  [Compose Mail] How do I use the compose mail feature?

  Press the "Compose" icon at the bottom of the mailbox list and select "Compose Mail" and "Write to Me" to send an email.Enter the recipient, which is mandatory, and other fields, which are optional, andthen press the Send button at the upper right.In a mobile environment, you can only compose text emails

• [KakaoMail][Connection Issues]

  [Connection Issues] I am shown a restricted access message.

  If a restricted access message is shown in the compose email or service access screen, this means thatyour ID has been used to violate the service operation policy and has been temporarily restricted fromusing the service.The ID may be prohibited from all services if it is repeatedly used in the serviceinappropriately.Check the email sent from Kakao for details.

• [KakaoMail][IMAP/POP3]

  [POP3/SMTP] A SMTP error message appears when I try to send an email from Outlook. (451 Queuing declined or disabled; try again later)

  The "451 Queuing declined or disabled; try again later" error message appears when you try to send anemail without SMTP authentication.You may not have set up the sender account and password when settingup the SMTP.Follow the directions below to set up SMTP authentication and try sending the email.① OutlookClick the "Outgoing Server" tab > Check "My outgoing server (SMTP) requires authentication" > Select"Use same settings as my incoming mail server" > Click the "OK" button

• [KakaoMail][Read Mail]

  [Read Mail] How do I search an email?

  You can use the search feature to find emails if you have too many emails saved in your mailboxes.1.PC Kakao Mail:Use the search bar on the upper right to search your emails.Search by "Sender + Subject", "All", "Sender", "Subject" and "Content".Use the Advanced Search feature for more accurate searchMobile Kakao Mail: Press the magnifying glass icon on the upper right of the main home screen to search

• [KakaoMail][Settings]

  [Settings] How do I add tags to the signature?

  Enable the signature feature.2. Click "Add" to select a template.(Enter the signature manually to add a tag)3.Enter the HTML tag of your choice.5.Follow the precautions below when inserting an image link.- The signature image may not be visible ifSelect the Editor mode if you want to preview.7. Use the HTML mode if you want to edit the tag.8.

• [KakaoMail][IMAP/POP3]

  [Other Accounts] I only receive some emails when adding a Gmail account through the "Add External Email

  Using the Standard mode for synchronization with a single email client is recommended.In other words, if you have connected the same Gmail account to different clients, the emails alreadyfetched by a client will not be fetched by the next client.For more detailed information, please consult the Google Help resources.Check the "Email Address" or "Username" field in the client's POP settings page. 2.

• [KakaoMail][IMAP/POP3]

  [IMAP] What is the Kakao Mail IMAP/SMTP service?

  that enables users to use Kakao Mail from a mobile and PC mail program.You can check your emails from themobile/PC mail program you were using without having to access Kakao Mail from a web browser.IMAP syncs theactivities in the mail program with the Kakao Mail web in real-time.Emails are recorded as read if theemail has been opened and as sent if the email has been sent from the mobile/PC email program.In otherwords, IMAP provides users with the same email service experience in Kakao Mail web whenever you read