Help Search Result

• [KakaoAccount][2-Step Verification][common]

  What is 2-Step Verification?

  It is easy to set up 2-Step Verification with KakaoTalk or contact phone numbers.Please add a backup email just in case you lose access to your mobile phone.

• [KakaoAccount][Disabled account ][common]

  I received a notification of account inactivity, but it is not my Kakao Account.

  It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.Check the Kakao Account profile or thesign up date during the Kakao Account password reset process.If the Kakao Account is not yours, please click the link at the bottom of the login notification email

• [KakaoAccount][Disabled account ][common]

  My Kakao Account is restricted from use but it says it has been switched to dormant.

  Once the account is switched to a dormant state, if you do not login to the Kakao service after liftingthe restrictions for use in the next 4 years, the Kakao Account will be withdrawn.When the Kakao Account is withdrawn, the contract for use of the Kakao services for this account willbe terminated and you will no longer be able to use the account.Moreover, the Kakao Account information and individual service data used with the Kakao Account will

• [KakaoAccount][Find email/password][common]

  I was trying to find my password and the profile appeared, but it is not my profile.

  It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.If the Kakao Account is not yours, pleaseclick the link at the bottom of the login notification email "Is this NOT your account?"

• [KakaoAccount][Account compromise/hacking][common]

  I received a login notification email but it is not my Kakao Account.

  It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.If the Kakao Account is not yours, pleaseclick the link at the bottom of the login notification email "Is this NOT your account?"

• [KakaoAccount][Disabled account ][common]

  Why does Kakao disable accounts?

  Kakao's policy on account inactivity was implemented in accordance with the Expiration System of Personalunder which personal information of long-time inactive users are discarded or stored safely to minimize thestorage of unnecessary personal information and to reduce the risk of leakage. information is to be discarded or stored safely after one year of inactivity pursuant to Article 16 of theEnforcement Decree of the Act on Promotion of Information and Communications Network Utilization and

• [KakaoAccount][Sign up][common]

  I got a message, "Suspicious attempt has been detected. Please try again later." What do I do?

  prevent spams or abusing if it is detected that attempts to create multiple accounts have been made on thesame device.Please try to sign up again in 24 hours from the time you receive the error message.If itis determined that multiple accounts have been created for spams or abusing, Kakao reserves the right

• [KakaoAccount][Sign up][common]

  I created a Kakao Account, but cannot log in.

  prevent spams or abusing if it is detected that attempts to create multiple accounts have been made on thesame device.Please try to sign up again in 24 hours from the time you receive the error message.If itis determined that multiple accounts have been created for spams or abusing, Kakao reserves the right

• [KakaoAccount][Find email/password][common]

  I don't know the answers to the security questions.

  security reasons.Please try again later as you may retry once a day.Tap "I'm not sure" if you don't know theanswer to the question. 

• [KakaoAccount][Age verification / user identification][common]

  Can I get verification using a phone registered under a corporate name?

  User identification using a phone registered under a corporate name is prohibited by mobile service carriers