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  • [KakaoTalk][Send Gift][Android]

    How do I cancel the item that has already been sent?

    If you want to cancel the sent item or get a refund, 1) Go to [More > Settings > Gift Box] or [Gift Shop> 선물함 > 보낸 선물함]2) Select an item you wish to cancel or refund 3) Tap "주문 취소" at the bottom.Please note that you cannot cancel the order if the person who received the item has already used it.If the item has expired, the person who received the item will receive a refund of 90%.the below contacts if the coupon has expired or if you have any inquiries regarding refunds.

  • [KakaoTalk][General][iPhone]

    How do I add friends to or remove them from Favorites?

    To add a friend to Favorites, tap the star icon on your friend's mini-profile.To remove a friend from Favorites, deselect the star icon.You can also edit your friends list by tappingthe Edit button in the Friends tab. 

  • [KakaoTalk][General][Android]

    How do I start a chat?

    In the Chats tab, tap the + icon on the bottom-right corner and select a friend you want to chat with

  • [KakaoTalk][Voice Call / Video Call][iPhone]

    How do I use a voice filter?

    Once your call is connected, you will see the “Voice Filters” button on the top of the screen.

  • [KakaoTalk][General][Android]

    How do I invite a friend to a chatroom?

    In a chatroom, tap the triple-lined menu on the top-right corner, tap "+ Invite” and select a friend.

  • [KakaoTalk][General][iPhone]

    How do I report spam?

    You have the option to Add, Block, Report Spam when you receive a message from a person who is not onIf the message is a spam, tap the Report Spam button to submit a spam report.

  • [KakaoTalk][General][Android]

    How can I submit a spam report?

    You have the option to Add, Block, Report Spam when you receive a message from a person who is not onIf the message is a spam, tap the Report Spam button to submit a spam report. 

  • [KakaoTalk][Send Gift][Android]

    What is "Free Item"?

    When the selected item costs "$0", you can get the item for free. Select free item and press "구매하기" OR "선물하기" then press '무료결제' to receive the item. 

  • [KakaoTalk][Send Gift][iPhone]

    What is "Free Item"?

    When the selected item costs "$0", you can get the item for free. Select free item and press "구매하기" OR "선물하기" then press '무료결제' to receive the item. 

  • [KakaoTalk][Paid Items][Android]

    How do I recharge Chocos with my credit card?

    Kookmin Card, BC Card : Install the mobile ISP application and enter the necessary information - Samsungcredit cards that using Security Click : Move to each credit card company's webpage and enter/register thecard information, then enter the payment password.