Shortcut to Main

Current Page

Kakao Customer Service Main

Help Search Result 49

Sort By

Select a category.

Help Search Result

  • [KakaoMail][Contacts]

    [Contacts] How do I delete a contact?

    How do you delete contacts from the PC version- Press the profile image in the contacts list, selectmouse over the contacts list to see the "Trash" icon.Press the icon to delete.- Click the contacts list to see the detailed pop-up.Click the "Trash" icon at the bottom left to delete.2.the contact you wish to delete, and press the "Trash" icon on the bottom toolbar to delete.- Swipe the

  • [KakaoMail][Spam Mail]

    [Spam Mail] How do I block emails?

    Mobile1) How to block (report) from the mailbox list:Go to the mailbox list and press the profile imageof the email you want to block.Go to the toolbar at the bottom of the screen and press the "Block" icon.2) How to block (report) fromthe email:Select the "More" icon at the right of the toolbar, which is located at the bottom of themail body text, and press the "Block Spam" icon.※ The block domain feature is available in the PC version

  • [KakaoMail][Compose Mail]

    [Send Mail] How do you recall a sent mail?

    Go to the "Check Receipt" list on the right of the Sent mailbox to recall a sent mail.If the email wasThe sent email cannot be recalled in the following situations.[When sent emails cannot be recalled]① If the recipient deleted the email without reading it② If theemail is being delivered③ If the recipient changed the email status to [Read] without reading it④ Ifthe email was sent to you⑤ If the email was sent to an email address other than Kakao Mail⑥ If the email

  • [KakaoMail][Contacts]

    [Contacts] How do I use emails that have been added to Kakao Mail's contacts?

    Email addresses saved in Kakao contacts are auto-completed when entering the recipient in the email.Deletethe contact from the contacts list if you do not want to use the auto-complete.※ The contact must bedeleted from the entire contacts list and recently used contacts.However, emails cannot be composeddirectly from the contacts list.

  • [KakaoMail][Receive Mail]

    [Receive Mail] I am not receiving certain emails.

    settings, and some may be returned because the sender's email address is included in the blocked emailIf this is the case, then follow the steps below to check the blocked email list and auto-classification"② Select the blocked email address > Click the "Delete" button※ Use the "Search" feature if there aremany blocked emails on the list.Delete] next to the information you wish to delete from the auto-classification list

  • [KakaoMail][Receive Mail]

    [Receive Mail] How do I use the star (important email) feature?

    Use the star to manage emails you want to hold onto, including important emails or emails you intend[How to use the star mark]- Mark an important email by pressing the star icon next to the title in theemail list or at the toolbar at the bottom of the read email page.- To see important emails, go to the

  • [KakaoMail][IMAP/POP3]

    [POP3] Emails in the Kakao Mail mailbox are deleted when I open Outlook.

    The "Leave a copy on the server" must be enabled in Outlook and other POP3 mail clients.Otherwise, due to default settings, a delete mail request is sent to POP3 when the mail client exportsfollowing the easy steps provided in "How to save web mails" at the top of the page the has the shortcutto setting up the Outlook program.Click the Outlook program tab you are using for more information.Use the following as reference if you

  • [KakaoMail][Compose Mail]

    [Compose Mail] How do I use the compose mail feature?

    Press the "Compose" icon at the bottom of the mailbox list and select "Compose Mail" and "Write to Me" to send an email.Enter the recipient, which is mandatory, and other fields, which are optional, andthen press the Send button at the upper right.In a mobile environment, you can only compose text emails

  • [KakaoMail][Connection Issues]

    [Connection Issues] I am shown a restricted access message.

    If a restricted access message is shown in the compose email or service access screen, this means thatyour ID has been used to violate the service operation policy and has been temporarily restricted fromusing the service.The ID may be prohibited from all services if it is repeatedly used in the serviceinappropriately.Check the email sent from Kakao for details.

  • [KakaoMail][IMAP/POP3]

    [POP3/SMTP] A SMTP error message appears when I try to send an email from Outlook. (451 Queuing declined or disabled; try again later)

    The "451 Queuing declined or disabled; try again later" error message appears when you try to send anemail without SMTP authentication.You may not have set up the sender account and password when settingup the SMTP.Follow the directions below to set up SMTP authentication and try sending the email.① OutlookClick the "Outgoing Server" tab > Check "My outgoing server (SMTP) requires authentication" > Select"Use same settings as my incoming mail server" > Click the "OK" button