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  • [KakaoAccount][Account compromise/hacking][common]

    What is account compromise report?

    you suspect that someone else has logged in with your Kakao Account and you are unable to log in and changeaccount for 7 days after a phone number verification, limiting your and other people's access to thePlease note that you must submit a report within 14 days of the compromise. * You need to submit the(The last 7 digits of the resident registration number must be masked.)2.Certificate of use agreement for the mobile phone number used at the time of KakaoTalk registration (

  • [KakaoAccount][Disabled account ][common]

    I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification

    unable to receive emails to your Kakao Account email address, please contact our Customer Service with thefollowing information:- Kakao Account email address- Reason you are unable to receive the verificationemail- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you haveof use agreement issued by your mobile service carrier.Please note that if the information you haveprovided do not match your Kakao Account information, you cannot reactivate your Kakao Account or change

  • [KakaoAccount][Age verification / user identification][common]

    What is the reason?

    When you go through user identification using the information different from previously-verified informationif you have gone through user identification using someone else's information, and make sure to use thesame information for user identification.If the owner of your phone has changed while the phone numberremains the same, you are required to submit supporting documents to our Customer Service to reset the

  • [KakaoAccount][Find email/password][common]

    I can't remember my Kakao Account password.

    . - Login box on the right side of the Kakao website (www.kakao.com/main) > Find PasswordTo protect yourwell as user identification as part of the password reset process.password. - Other people may easily guess your password if you use well-known names, your birthdate, phonenumber, etc. - Please use a unique pasword with a combination of upper/lower case letters, numbers andit regularly.* To change your password: - From Kakao Talk > More > Edit Profile> Kakao Account > Change

  • [KakaoAccount][Disabled account ][common]

    How can I reactivate the account?

    If you forgot your Kakao Account password, you can change your password after going through email verificationby clicking the link below.* From Kakao Talk or Kakao Story app > Click "Forgot your email or passwordreset password* On https://accounts.kakao.com or https://story.kakao.com: Click "Find Password" at thebottom of the webpageIf your account has already been disabled, it will be reactivated once passwordphone number or pass security questions for user identification.

  • [KakaoAccount][Find email/password][common]

    I cannot check the verification email.

    Are you unable to check emails sent to the email address used for Kakao Account for the following reasonsIn this case, you can change your Kakao Account email to an active account and get verification.Profile > Kakao Account- Kakao Story app > More > Edit Profile > Kakao AccountTap the "Change Email"and you can change your Kakao Account email to an active email address.If you can't find the "ChangeWe wll help you change your email after verifying some information.

  • [KakaoAccount][Account compromise/hacking][common]

    Can I share or sell my Kakao Account or Kakao Game?

    If the seller changes mind about selling the account or sells the account with a malicious intent, notEven if the buyer claims that he or she has paid money or other equivalent to buy the account, the buyerDo not disclose, even in part, your Kakao Account email, password, name or phone number to a third party.Nameand phone number can be used to find user ID and password for email services such as Naver, Daum andinformation, your Kakao Account email address can be guessed based on your ID, nickname, membeship number

  • [KakaoAccount][Log in][common]

    Now I get a message that I have exceeded the maximum number of attempts. When can I log in again?

    If the Kakao Account email and password do not match multiple times, login attempts can be restrictedto protect the user.For security reasons, Kakao do not provide the maximum number of attemtps or how long you have to waitPlease try again after some time based on the message appearing on the login screen.

  • [KakaoAccount][Find email/password][common]

    I can't remember my Kakao Account email.

    . - Login box on the right side of the Kakao website (www.kakao.com/main) > Find Kakao Account- Are youYou can find your Kakao Account with name or ID used in your profile on KakaoTalk or KakaoStory and thephone number you used to sign up for KakaoTalk. You should remember the masked part of your email address.!The email address which has received the welcome email is highly likely to be your Kakao Account.

  • [KakaoAccount][Account compromise/hacking][common]

    I received a login notification via email or Kakao Talk message although I have not logged in.

    email address.If it is an act you do not recognize, you can protect your Kakao Account by clicking "ChangePassword" at the bottom of the notification.