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  • [KakaoTalk][Voice Call / Video Call / Voice Room][Android]

    Can I accept a regular phone call when I'm on a Voice Call/Video Call?

    The built-in microphone on your device can only be used for one function at a time.Therefore it's not possible to be on a Voice Call/Video Call and a regular phone call at the same timeIf you answer a regular phone call, your Voice/Video Call will terminate automatically. 

  • [KakaoTalk][General][macOS]

    What is Mac registration?

    The registration is required only the first time.

  • [KakaoTalk][General][KakaoTalk for PC]

    I failed to log in, but my mobile device shows an alert saying that I have logged in successfully on my PC.

    The log-in process in the PC version consists of two steps.You are experiencing this problem because you completed the first step, but failed to complete the secondOnce the first step is completed successfully, a log-in alert is sent to your mobile device.However, you may still fail to complete the second step because network administrators at banks, governmentoffices, public institutions or certain companies may block the use of messenger programs such as KakaoTalk

  • [KakaoTalk][General][iPhone]

    I don't receive push notifications.

    notifications are currently disabled:  Go to your iPhone Settings > Notifications > KakaoTalk and check if theOnce you change the notification settings, please enable the Airplane Mode for 30 seconds before disablingSettings and are connected to a Wi-Fi network, but still not receiving push notifications:  Make sure that thePlease contact your network administrator to check whether the TCP port 5223 is blocked by the Wi-FiFor more information on notification settings, please visit the link below. 

  • [KakaoTalk][General][iPhone]

    Will my phone number be compatible with KakaoTalk? Is the service available worldwide?

    Please select the correct code for your country, then enter your phone number (without the country code), and then continue through the SMS verification process.If the default country code is not correct, choose the correct country and the respective code will appearat the top of the page.

  • [KakaoTalk][General][iPhone]

    What is the new "Your Orders" menu in the More tab?

    In Your Orders, you can view the list of items you have ordered on KakaoTalk.For now, you can check yourorders made on the following services: Kakao Gifts, Kakao Talk Store, Kakao Talk Order, Makers withKakao, and Kakao Farmer.Please note that the orders placed before 01-01-2017 are available from the services

  • [KakaoTalk][General][Android]

    How do I delete a message that has not sent successfully?

    Tap the red icon on the left side of the message or multimedia content to delete or re-send the message

  • [KakaoTalk][General][KakaoTalk for PC]

    I forgot the password for my Kakao Account.

    On your mobile KakaoTalk, go to More > Settings > Privacy > Kakao Account to change your password. 

  • [KakaoTalk][New Device/Phone Number][Android]

    I have not received a verification code via SMS. What should I do?

    Verification code delivery may be delayed for the following reasons: - Please check to see if you haveentered the correct phone number.You must enter your own mobile phone number (DO NOT enter the country code). - Verification code delivery

  • [KakaoTalk][General][Android]

    How do I find a friend using his/her ID?

    Go to the Find tab (the magnifying glass icon) > Find button > ID Search to find your friends by KakaoTalk