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  • [KakaoTalk][Voice Call / Video Call / Voice Room][iPhone]

    Can I accept a regular phone call when I'm on a Voice Call/Video Call?

    The built-in microphone on your device can only be used for one function at a time.Therefore it's not possible to be on a Voice Call/Video Call and a regular phone call at the same timeIf you answer a regular phone call, your Voice/Video Call will terminate automatically. 

  • [KakaoTalk][Voice Call / Video Call / Voice Room][Android]

    What is the group call feature?

    We recommend that you make calls on a Wi-Fi network to ensure the best call quality and to avoid extraPlease contact your service provider for more information as data charges may vary depending on the carrier

  • [KakaoAccount][Age verification / user identification][common]

    What is the reason?

    When you go through user identification using the information different from previously-verified informationif you have gone through user identification using someone else's information, and make sure to use thesame information for user identification.If the owner of your phone has changed while the phone numberremains the same, you are required to submit supporting documents to our Customer Service to reset the

  • [KakaoTalk][Paid Items][iPhone]

    What are paid emoticons?

    You can purchase them now in the Item Store.

  • [KakaoTalk][General][iPhone]

    How do I add a person in the chatroom to my friends list?

    Tap the profile picture of the person to open the mini-profile and select Add Friend. OR - In the chatroom, tap the triple-lined menu on the top-right corner and you will see the participantsA question mark will appear on the profile picture of any participant who is not on your friends listTap the silhouette button to add the user to your friends list. 

  • [KakaoAccount][Disabled account ][common]

    My profile photo suddenly disappeared and my Kakao Account is marked as inactive, but I can't remember my Kakao Account email.

    inactivity for security purposes pursuant to Article 16 (Expiration System of Personal Information) of theEnforcement Decree of the Act on Promotion of Information and Communications Network Utilization andafter the account becomes inactive.If you can't find your email address used for your Kakao AccountsKakao sends a notification of account inactivity to the user's Kakao Account email one month before theWe will tell you a part of your email address matching the information you have provided. - Phone number

  • [KakaoTalk][Back up & Restore Chats][iPhone]

    After I back up my chat history, where is it stored?

    The data is encrypted and securely stored in the cloud server and is not available to anyone except you

  • [KakaoTalk][General][Android]

    How do I add friends to or remove them from Favorites?

    To add a friend to Favorites, tap the star icon on your friend's mini-profile.To remove a friend from Favorites, deselect the star icon. 

  • [KakaoTalk][General][Android]

    Can I still chat for free when I am overseas and using an international roaming service?

    Otherwise, you will be charged a fee according to the roaming charges determined by your wireless carrier

  • [KakaoTalk][General][iPhone]

    How do I add friends to or remove them from Favorites?

    To add a friend to Favorites, tap the star icon on your friend's mini-profile.To remove a friend from Favorites, deselect the star icon. You can also edit your friends list by tapping the Edit button in the Friends tab.