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  • [KakaoTalk][Paid Items][iPhone]

    I changed my mobile phone and the emoticons and themes that i have purchased have disappeared.

    If you create a Kakao account, you can restore your purchased items even if you change your device orphone number by logging in with your Kakao account

  • [KakaoTalk][Voice Call / Video Call / Voice Room][Android]

    How do I apply filters during a Video Call?

    1) Tap the "Video Filters" button in the menu after connecting to a video call. 2) Tap your favorite

  • [KakaoAccount][Account compromise/hacking][common]

    What should I do if I suspect someone has logged in with my Kakao Account?

    Check the information below if you suspect someone else has logged in with your Kakao Account or if therebe predicted by others (such as a password that is identical to your ID, your date of birth, name or phonenumber) as your password.Reset password 2.the suspicious login attempt.Please read the following if the problem is still not resolved using thereport once the user has been verified.Inquire about account fraud/hacking attempts

  • [KakaoTalk][General][Android]

    What is the new "Your Orders" menu in the More tab?

    In Your Orders, you can view the list of items you have ordered on KakaoTalk.For now, you can check yourorders made on the following services: Kakao Gifts, Kakao Talk Store, Kakao Talk Order, Makers withKakao, and Kakao Farmer.Please note that the orders placed before 01-01-2017 are available from the services

  • [KakaoTalk][General][Android]

    How do I add a person to my friends list while chatting?

    Tap the profile picture of the person to open the mini-profile and select Add Friend. OR - In the chatroom, tap the triple-lined menu on the top-right corner and you will see the participantsA question mark will appear on the profile picture of any participant who is not on your friends listTap the silhouette button to add the user to your friends list. 

  • [KakaoTalk][Voice Call / Video Call / Voice Room][Android]

    What versions of KakaoTalk are required to use the free call feature?

    Android & iOS : KakaoTalk 5.1.0 or above (Android OS 4.0 or above)Please note that this feature may not work on some Android devices.

  • [KakaoTalk][Voice Call / Video Call / Voice Room][iPhone]

    Call was suddenly disconnected on KakaoTalk.

    If you are moving or if the network that you are connected to is weak, the quality of the call may dropWe recommend to call in WiFi for the best performance.  

  • [KakaoTalk][General][iPhone]

    What is a public key?

    Secret keys of the participants will be exchanged once the secret chatroom is created.Unlike the private key and the secret key, the public key is open to public and is used to determinewhether the chat with other party is secured.You can check the public key image in the secret chatroom by going into the chatroom menu > SettingsIf the public key image is identical to your friend's, that means your chat is secured.

  • [KakaoTalk][General][KakaoTalk for PC]

    What is the file size limit?

    You can send up to 300 MB per file.

  • [KakaoTalk][General][Android]

    What is a public key?

    Secret keys of the participants will be exchanged once the secret chatroom is created.Unlike the private key and the secret key, the public key is open to public and is used to determinewhether the chat with other party is secured.You can check the public key image in the secret chatroom by going into the chatroom menu > SettingsIf the public key image is identical to your friend's, that means your chat is secured.