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  • [KakaoAccount][Disabled account ][common]

    What is a disabled account?

    You will get a notification of account inactivity to your Kakao Account email one month before the account

  • [KakaoTalk][Kakao Account][Android]

    I cannot check the verification email.

    Are you unable to check emails sent to the email address used for Kakao Account for the following reasonsIn this case, you can change your Kakao Account email to an active account and get verification.Profile > Kakao Account- Kakao Story app > More > Edit Profile > Kakao AccountTap the "Change Email"and you can change your Kakao Account email to an active email address.If you can't find the "ChangeWe wll help you change your email after verifying some information.

  • [KakaoTalk][General][Android]

    Do I need a mobile number to use KakaoTalk?

    In order to prevent spam, we do not allow virtual numbers, internet phone numbers, etc.

  • [KakaoTalk][General][Android]

    How do I block people I do not want to chat with?

    From the Friends tab, long-tap the person you wish to block and select Block.To block a person on the Recommended Friends list, long-tap the person you wish to block or tap BlockIf you want to unblock someone, go to the Friends tab, tap the gear-shaped icon on the top-right corner

  • [KakaoTalk][Paid Items][Android]

    How do I purchase emoticons and themes?

    You can purchase emoticons and themes in the Item Store.Check out the new emoticons and themes every week in the Item Store!  * To move to the Item Store: Go to More > Item Store, or tap the smiley face in the text field in yourchatroom and then tap the “+” icon on the emoticon tab.

  • [KakaoTalk][New Device/Phone Number][iPhone]

    Do I need a mobile number to use KakaoTalk? 

    In order to prevent spams, we do not allow virtual numbers, internet phone numbers, etc.

  • [KakaoAccount][Disabled account ][common]

    What happens if my account is disabled?

    Once your account is disabled, your personal information will be stored safely in accordance with the

  • [KakaoAccount][Account protection measures][common]

    I received an email titled 'Measures taken to protect your Kakao Account". What is this?

    When we detect a suspicious login attempt, the user's Kakao Account is locked temporarily and a notificationemail is sent to the user's Kakao Talk or Kakao Account email.If you received this email, you are required> Select "Reset Password" * Kakao Stroy web login: Click "Find Password" at the bottom of the login button

  • [KakaoTalk][General][Android]

    How do I hide friends or remove them from my friends list?

    Go to the Friends tab (the silhouette icon) and tap the three-dotted button on the top-right corner andmessages from your hidden friends.)If you want to reinstate any hidden friends to your friends list, go to theFriends tab, tap the three-dotted button on the top-right corner and select Manage Friends.Go to HiddenFriends and tap the Manage button right next to the friend of your choice and select Reinstate to Friends

  • [KakaoAccount][Delete Kakao Account][common]

    I can't receive an account deletion email via my Kakao Account email.

    linked "for Kakao" partner services or other services using your Kakao Account.If you can't receive thedeleted your account, go to Delete Kakao Account > Confirm Your Kakao Account Email > Edit Email, and changeaddress. * Please note that changing your email address here does not mean your Kakao Account email will change