Help Search Result

• [KakaoAccount][Find email/password][common]

  I am unable to get the verification via phone call to reset my password.

  Verification via phone call is required to reset your password.If you can't go through the verification via phone call, please try the following: - On your Kakao Talkor Kakao Story, go to Edit Profile > Kakao Account > Change Password and click "Forgot your password- If your previous phone number started with 01x (011, 016, 017, 018 or 019) and was transferred to a010 number, you can get the verification via phone call using the 010 number.If you have tried the above

• [KakaoTalk][Back up & Restore Chats][Android]

  I forgot the password that I have set to back up my chat history.

  You will not be able to restore your chat history if you forget your password. 

• [KakaoAccount][Log in][common]

  I try to log in, but I get a message that I need to wait 72 hours without using it and try again.

  Kakao has protection measures to prevent such account compromise.If you get a message after changing a phonenumber, "The account is currently active under another phone number.log in, please wait 72 hours and try logging in again.If you keep experiencing login failure, check thestatus of your previous phone number (active, deactivated, etc) and contact our Customer Service.

• [KakaoTalk][Kakao Account][Android]

  I can't remember my Kakao Account password.

  .- Login box on the right side of the Kakao website (www.kakao.com/main) > Find PasswordTo protect yourwell as user identification as part of the password reset process.password.- Other people may easily guess your password if you use well-known names, your birthdate, phonenumber, etc.- Please use a unique pasword with a combination of upper/lower case letters, numbers andit regularly.* To change your password:- From Kakao Talk > More > Edit Profile> Kakao Account > Change

• [KakaoAccount][Linked Daum ID][common]

  What is a Daum ID linked to Kakao Account?

  Now you can log in using your Kakao Account instead of your Daum ID to use Daum services.From the DaumOr, if you connect your Daum ID and Kakao Account in My Account in Daum, and you will see the Daum IDAccount in Kakao Account > Manage Connected Services.When you click [Log in with Kakao Account] in theDaum login screen and log in with your Kakao Account, you can use Daum services via the linkd Daum ID

• [KakaoAccount][Log in][common]

  I can't remember my previous phone number.

  If you don't remember your previous phone number, please check the instructions below and try again.1If your phone number has changed, try to recall the previous phone number and enter that number.If you can't remember the number, ask your family or friends if they have your old phone number.If thatPlease ask the previous owner of the device about the phone number.5.number as the previous phone number.

• [KakaoAccount][Log in][common]

  Now I get a message that I have exceeded the maximum number of attempts. When can I log in again?

  If the Kakao Account email and password do not match multiple times, login attempts can be restrictedto protect the user.For security reasons, Kakao do not provide the maximum number of attemtps or how long you have to waitPlease try again after some time based on the message appearing on the login screen.

• [KakaoTalk][General][KakaoTalk for PC]

  What is PC registration?

  User verification is required to ensure security in the PC version. The registration is required only the first time.

• [KakaoAccount][Disabled account ][common]

  Why does Kakao disable accounts?

  Kakao's policy on account inactivity was implemented in accordance with the Expiration System of Personalunder which personal information of long-time inactive users are discarded or stored safely to minimize thestorage of unnecessary personal information and to reduce the risk of leakage. information is to be discarded or stored safely after one year of inactivity pursuant to Article 16 of theEnforcement Decree of the Act on Promotion of Information and Communications Network Utilization and

• [KakaoTalk][General][iPhone]

  How do I turn location services on or off?

  To use location services Our Location Services Policy is shown the first time you choose to use LocationWhen you choose to send a location from the multimedia menu in a chatroom, or when you want to use a