Shortcut to Main

Current Page

Kakao Customer Service Main

Help Search Result 709

Sort By

Select a category.

Help Search Result

  • [KakaoAccount][Find email/password][common]

    I am trying to find my password but don't know what my previous phone number is.

    number associated with your Kakao Account or the previous phone number used for Kakao Talk when findingIf your phone number has changed, try to recall the previous phone number and enter that number.If you can't remember the number, ask your family or friends if they have your old phone number.If thatPlease ask the previous owner of the device about the phone number.5.number as the previous phone number.

  • [KakaoAccount][Log in][common]

    I entered correct Kakao Account information, but got a message that the email address and password do

    If you get a message that the email address and password provided do not match even though you providedand try resetting your password by tapping on the link.If you still get the same message after you havePlease contact our Customer Service with your Kakao Account email, and we will be able to check the status

  • [KakaoAccount][Sign up][common]

    I received an email saying that my Kakao Account has been created, but it is not my account.

    It is likely that someone may have made a typo when typing the email.sent to the actual owner of the abc@kakao.com account.)On the notification email, click the link "Ifthe Kakao Account is not yours, please click here."When you delete the email address by clicking the link, the person who used that email address to signup will receive an email to change his/her email address.If you want to make sure that the email address

  • [KakaoTalk][Paid Items][iPhone]

    How do I purchase emoticons and themes?

    You can purchase emoticons and themes in the Item Store.Check out the new emoticons and themes every week in the Item Store!  * To move to the Item Store: Go to More > Item Store, or tap the smiley face in the text field in yourchatroom and then tap the “+” icon on the emoticon tab.

  • [KakaoAccount][Find email/password][common]

    I cannot check the verification email.

    Are you unable to check emails sent to the email address used for Kakao Account for the following reasonsIn this case, you can change your Kakao Account email to an active account and get verification.Profile > Kakao Account- Kakao Story app > More > Edit Profile > Kakao AccountTap the "Change Email"and you can change your Kakao Account email to an active email address.If you can't find the "ChangeWe wll help you change your email after verifying some information.

  • [KakaoAccount][Age verification / user identification][common]

    I entered correct Kakao Account information, but the user identification keeps failing.

    User identification can only be done using the information of an owner of the mobile phone. ( * OnlyKorean mobile phone number can be used for user identification. )If you have a mobile phone under someoneor go through the user identification using the information of the owner of your mobile phone. If you go through user identification using the information of the actual owner of your phone, his orThus, you may need to change the ownership to your name and then submit relevant documents to Kakao.If

  • [KakaoTalk][Kakao Account][Android]

    Can my Kakao Account be compromised?

    However, if you use the same email address and password that you use for other services or websites,order to protect your Kakao Account, please create a unique password that is not easy to guess, and change

  • [KakaoTalk][Profile][Android]

    How do I change my cover photo on my profile?

    From your profile, tap Edit Profile and select the camera icon on the bottom-right corner of your cover

  • [KakaoAccount][Disabled account ][common]

    I want to get email verification to reactivate my Kakao Account but I am unable to receive the verification

    unable to receive emails to your Kakao Account email address, please contact our Customer Service with thefollowing information:- Kakao Account email address- Reason you are unable to receive the verificationemail- Phone number used to sign up for Kakao Talk- Kakao Story profile name- Kakao services you haveof use agreement issued by your mobile service carrier.Please note that if the information you haveprovided do not match your Kakao Account information, you cannot reactivate your Kakao Account or change

  • [KakaoAccount][Sign up][common]

    I got a message, "Suspicious attempt has been detected. Please try again later." What do I do?

    prevent spams or abusing if it is detected that attempts to create multiple accounts have been made on thesame device.Please try to sign up again in 24 hours from the time you receive the error message.If itis determined that multiple accounts have been created for spams or abusing, Kakao reserves the right