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  • [KakaoMail][IMAP/POP3]

    [POP3/SMTP] A SMTP error message appears when I try to send an email from Outlook. (451 Queuing declined or disabled; try again later)

    The "451 Queuing declined or disabled; try again later" error message appears when you try to send anemail without SMTP authentication.You may not have set up the sender account and password when settingup the SMTP.Follow the directions below to set up SMTP authentication and try sending the email.① OutlookClick the "Outgoing Server" tab > Check "My outgoing server (SMTP) requires authentication" > Select"Use same settings as my incoming mail server" > Click the "OK" button

  • [KakaoMail][Read Mail]

    [Read Mail] How do I search an email?

    You can use the search feature to find emails if you have too many emails saved in your mailboxes.1.PC Kakao Mail:Use the search bar on the upper right to search your emails.Search by "Sender + Subject", "All", "Sender", "Subject" and "Content".Use the Advanced Search feature for more accurate searchMobile Kakao Mail: Press the magnifying glass icon on the upper right of the main home screen to search

  • [KakaoMail][Compose Mail]

    [Compose Mail] How many contacts are stored in 'Recent Contacts'?

    Recent Contacts' can store the email addresses of up to 30 recipients for 30 days following the dateof the email being sent.

  • [KakaoMail][Settings]

    [Settings] How do I add tags to the signature?

    Enable the signature feature.2. Click "Add" to select a template.(Enter the signature manually to add a tag)3.Enter the HTML tag of your choice.5.Follow the precautions below when inserting an image link.- The signature image may not be visible ifSelect the Editor mode if you want to preview.7. Use the HTML mode if you want to edit the tag.8.

  • [KakaoMail][IMAP/POP3]

    [Other Accounts] I only receive some emails when adding a Gmail account through the "Add External Email

    Using the Standard mode for synchronization with a single email client is recommended.In other words, if you have connected the same Gmail account to different clients, the emails alreadyfetched by a client will not be fetched by the next client.For more detailed information, please consult the Google Help resources.Check the "Email Address" or "Username" field in the client's POP settings page. 2.

  • [KakaoMail][IMAP/POP3]

    [IMAP] What is the Kakao Mail IMAP/SMTP service?

    that enables users to use Kakao Mail from a mobile and PC mail program.You can check your emails from themobile/PC mail program you were using without having to access Kakao Mail from a web browser.IMAP syncs theactivities in the mail program with the Kakao Mail web in real-time.Emails are recorded as read if theemail has been opened and as sent if the email has been sent from the mobile/PC email program.In otherwords, IMAP provides users with the same email service experience in Kakao Mail web whenever you read

  • [KakaoMail][Compose Mail]

    [Compose Mail] Is it possible to delete unnecessary addresses from 'Recent Contacts'?

    You can remove an email address from the Recent Contacts list by clicking the 'X' button next to it.While a deleted email address cannot be restored within the Recent Contacts, rest assured that it willnot be removed from your address book or the auto-complete list.

  • [KakaoMail][Compose Mail]

    [Failed to Send] I failed to send the email because it was not sent.

    If an email is not sent, a failure to send message is displayed due to the following reasons.- The recipient'semail address is incorrect.- The recipient's inbox is full.- Instantaneous server traffic increasedtemporary.Contact Customer Services if emails cannot be sent, even after the above issues have been identified.Whencontacting Customer Services, copy or forward the entire email that was returned with the subject line

  • [KakaoMail][Compose Mail]

    [Send Mail] There is a delay when I try to send my email.

    sent to Kakao Mail users are usually sent within three (3) minutes because it is sent straight from thewithin five (5) minutes, but it may be delayed depending on network conditions.In other words, since thenetwork connection is poor, then there may be a delay when sending the email.If there is more than aone hour delay, a return message is sent to the sender to notify them of the delay.Please sent the returnmessage to Customer Service and we will look into the issue.

  • [KakaoMail][Contacts]

    [Contacts] How do I import contacts?

    Use the steps below to import contacts from Excel files.However, you can only import contacts that arein csv file format.① Access the Kakao Mail contact through the PC Version > Click "Import Contacts"on the left-side menu.② Click "Find File" and select a csv file > Click "Import"