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  • [KakaoAccount][Linked Daum ID][common]

    The linked Daum ID shown in Manage Connected Services is not the ID I frequently use.How do I change it?

    If the linked Daum ID is not an active Daum ID, you may have created a new account with Daum.If you wantto change the linked email address, please follow the instructions below:1.Click [Log in with Kakao Account] in the Daum login screen and log in with your Kakao Account,2.If you have never set a Daum password, you must set a password during the disconnection process.'3.

  • [KakaoAccount][Age verification / user identification][common]

    Can I get verification using a phone registered under a corporate name?

    User identification using a phone registered under a corporate name is prohibited by mobile service carriers

  • [KakaoAccount][Find email/password][common]

    I was trying to find my password and the profile appeared, but it is not my profile.

    It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.If the Kakao Account is not yours, pleaseclick the link at the bottom of the login notification email "Is this NOT your account?"

  • [KakaoAccount][Age verification / user identification][common]

    I can't select or enter my birthday.

    If you don't see your birthday in the Birthday field, that means you are under 15, and user identification

  • [KakaoAccount][Age verification / user identification][common]

    What is the reason?

    When you go through user identification using the information different from previously-verified informationif you have gone through user identification using someone else's information, and make sure to use thesame information for user identification.If the owner of your phone has changed while the phone numberremains the same, you are required to submit supporting documents to our Customer Service to reset the

  • [KakaoAccount][Disabled account ][common]

    My profile photo suddenly disappeared and my Kakao Account is marked as inactive, but I can't remember my Kakao Account email.

    inactivity for security purposes pursuant to Article 16 (Expiration System of Personal Information) of theEnforcement Decree of the Act on Promotion of Information and Communications Network Utilization andafter the account becomes inactive.If you can't find your email address used for your Kakao AccountsKakao sends a notification of account inactivity to the user's Kakao Account email one month before theWe will tell you a part of your email address matching the information you have provided. - Phone number

  • [KakaoAccount][Account compromise/hacking][common]

    Can my Kakao Account be compromised?

    However, if you use the same email address and password that you use for other services or websites,order to protect your Kakao Account, please create a unique password that is not easy to guess, and change

  • [KakaoAccount][Account compromise/hacking][common]

    What should I do if I suspect someone has logged in with my Kakao Account?

    Check the information below if you suspect someone else has logged in with your Kakao Account or if therebe predicted by others (such as a password that is identical to your ID, your date of birth, name or phonenumber) as your password.Reset password 2.the suspicious login attempt.Please read the following if the problem is still not resolved using thereport once the user has been verified.Inquire about account fraud/hacking attempts

  • [KakaoAccount][Disabled account ][common]

    I received a notification of account inactivity, but it is not my Kakao Account.

    It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.Check the Kakao Account profile or thesign up date during the Kakao Account password reset process.If the Kakao Account is not yours, please click the link at the bottom of the login notification email

  • [KakaoAccount][Account compromise/hacking][common]

    What is Kakao Account locking?

    If you received a login notification email and it is an activity you do not recognize, you can click thelink in the email and lock your Kakao Account.Once your account is locked, it will be disabled temporarilyout from all services that are active on your Kakao Account.Your account will be unlocked once you change