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  • [KakaoAccount][Find email/password][common]

    I don't know the answers to the security questions.

    security reasons.Please try again later as you may retry once a day.Tap "I'm not sure" if you don't know theanswer to the question. 

  • [KakaoAccount][Account compromise/hacking][common]

    What is account compromise report?

    you suspect that someone else has logged in with your Kakao Account and you are unable to log in and changeaccount for 7 days after a phone number verification, limiting your and other people's access to thePlease note that you must submit a report within 14 days of the compromise. * You need to submit the(The last 7 digits of the resident registration number must be masked.)2.Certificate of use agreement for the mobile phone number used at the time of KakaoTalk registration (

  • [KakaoAccount][Account compromise/hacking][common]

    I did log into my Kakao Account, but the IP location was different from my physical location.

    If you use mobile network (3G or LTE) or VPN, the IP location may be different from your login locationreceived the login notification. * The IP locations indicated on the website provided by KISA show theIf you received a Kakao Account Log In Notification and it is an act you do not recognize, please changeyour Kakao Account password as well as the password for your email account.Make sure your Kakao Account password is different from the password for your email account.

  • [KakaoAccount][Account compromise/hacking][common]

    I received a login notification via email or Kakao Talk message although I have not logged in.

    email address.If it is an act you do not recognize, you can protect your Kakao Account by clicking "ChangePassword" at the bottom of the notification.

  • [KakaoAccount][Account compromise/hacking][common]

    I received a login notification email but it is not my Kakao Account.

    It is likely that someone may have accidentally entered your email to create a Kakao Account, or theemail address may have been used by another person previously.If the Kakao Account is not yours, pleaseclick the link at the bottom of the login notification email "Is this NOT your account?"

  • [KakaoAccount][Account compromise/hacking][common]

    Can I share or sell my Kakao Account or Kakao Game?

    If the seller changes mind about selling the account or sells the account with a malicious intent, notEven if the buyer claims that he or she has paid money or other equivalent to buy the account, the buyerDo not disclose, even in part, your Kakao Account email, password, name or phone number to a third party.Nameand phone number can be used to find user ID and password for email services such as Naver, Daum andinformation, your Kakao Account email address can be guessed based on your ID, nickname, membeship number

  • [KakaoAccount][2-Step Verification][common]

    How can I log in if I lost my mobile phone with 2-Step Verification or changed phone numbers?

    You can log in by verifying yourself via a backup email if you've lost access to your primary phone. When logging in, click on "Verify via Email" on the bottom of the 2-Step Verification page to proceedwith email verification.Once you're in your account, please change your 2-Step Verification informationto backup phone numbers or KakaoTalk.

  • [KakaoAccount][2-Step Verification][common]

    I tried to log in after setting up 2-Step Verification, but I haven't yet received a verification message.

    If you have not received KakaoTalk or text message for 2-Step Verification, please check the followingscontact numbers and email information in [ KakaoTalk > My Profile > Settings > Profile Management ].   2) PhoneNumber VerificationThere may be delays in delivering text messages depending on mobile carriers.If you're not receiving verification text for a while, tap the "Resend Verification Code" button. If the "1644" code or "Kakao" is blocked on your phone, text messages containing such keywords may have

  • [KakaoAccount][2-Step Verification][common]

    What is 2-Step Verification?

    It is easy to set up 2-Step Verification with KakaoTalk or contact phone numbers.Please add a backup email just in case you lose access to your mobile phone.

  • [KakaoAccount][2-Step Verification][common]

    It's cumbersome to go through 2-Step Verification every time I log in.

    Afterward, you can log in with the relevant account on the corresponding browser without additional confirmation